Customer Account Executive

1 month ago

Castleford, United Kingdom Teva Pharmaceuticals Full time

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

We would like to invite applications for the role of Customer Account Executive.

Location: Ridings Point. We have a hybrid approach to home-working

A Day in the Life of a Customer Account Executive

You will provide a professional, comprehensive ‘customer focussed’ service to the customer and the commercial teams. You will establish long term relationships with customer based on integrity, trust and mutual benefit. You will work collaboratively with commercial organisation and business to achieve sales and volume targets per account. You will develop and sustain relationships with your customer group, sharing best practice in support of the Commercial Account Managers  You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, driving improvements and efficiencies where required. You will obtain booking slots and managing customer portals to ensure all delivery requirements are being achieved  You will deliver customer specific analysis based on their requirements and in support of the Commercial Account Managers, back in stocks, sales vs forecast, cancellations reports etc You will work collaboratively with internal and external customers to deliver customer specific continuous improvement focused on service improvement You will strive to deliver best in class performance in customer service at all times You will understand market conditions and maximising value adding opportunities to the customer and Teva

Who we are looking for

Are you...?

Able to work collaboratively and cross functionally Still acquiring higher level knowledge and skills Able to build knowledge of the organization, processes and customers Able to solve a range of straightforward problems Able to analyse possible solutions using standard procedures Able to receive a moderate level of guidance and direction

Do you have...?

A proven track record in delivering excellent customer service by understanding needs and exceeding them. Stakeholder management experience Excellent knowledge of Excel (advanced) gained within a work or study environment Experience gained within a high performing team

Enjoy a more rewarding choice

Enjoying time with your families (25 days of annual leave, Pension scheme) Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen) Recognizing your value (Recognition programs to reward our employees with our company bonus scheme) Boosting your potential (Virtual Learning Centre) Well-being and D&I focused company.

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