Customer Account Executive
2 weeks ago
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
We would like to invite applications for the role of Customer Account Executive.
Location: Ridings Point. We have a hybrid approach to home-working
A Day in the Life of a Customer Account Executive
- You will provide a professional, comprehensive ‘customer focussed’ service to the customer and the commercial teams.
- You will establish long term relationships with customer based on integrity, trust and mutual benefit.
- You will work collaboratively with commercial organisation and business to achieve sales and volume targets per account.
- You will develop and sustain relationships with your customer group, sharing best practice in support of the Commercial Account Managers
- You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, driving improvements and efficiencies where required.
- You will obtain booking slots and managing customer portals to ensure all delivery requirements are being achieved
- You will deliver customer specific analysis based on their requirements and in support of the Commercial Account Managers, back in stocks, sales vs forecast, cancellations reports etc
- You will work collaboratively with internal and external customers to deliver customer specific continuous improvement focused on service improvement
- You will strive to deliver best in class performance in customer service at all times
- You will understand market conditions and maximising value adding opportunities to the customer and Teva
Are you...?
- Able to work collaboratively and cross functionally
- Still acquiring higher level knowledge and skills
- Able to build knowledge of the organization, processes and customers
- Able to solve a range of straightforward problems
- Able to analyse possible solutions using standard procedures
- Able to receive a moderate level of guidance and direction
Do you have...?
- A proven track record in delivering excellent customer service by understanding needs and exceeding them.
- Stakeholder management experience
- Excellent knowledge of Excel (advanced) gained within a work or study environment
- Experience gained within a high performing team
- Enjoying time with your families (25 days of annual leave, Pension scheme)
- Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen)
- Recognizing your value (Recognition programs to reward our employees with our company bonus scheme)
- Boosting your potential (Virtual Learning Centre)
- Well-being and D&I focused company.
Associate Director, Customer Solutions
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
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