Customer Account Representative

3 days ago

Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time

About Us

Teva Pharmaceuticals is a leading manufacturer of innovative and generic medicines, committed to making good health more affordable and accessible to millions around the world. Our mission is to help people enjoy healthier lives, and we're proud to be a part of the World Health Organization's Essential Medicines List.

We're seeking a highly skilled Customer Account Executive to join our team in Ridings Point. As a hybrid role, you'll have the opportunity to work from home and collaborate with our commercial teams to achieve sales and volume targets.

A Day in the Life of a Customer Account Executive

  • You will provide exceptional customer service, building long-term relationships with customers based on integrity, trust, and mutual benefit.
  • You will work closely with commercial organizations and businesses to achieve sales and volume targets per account.
  • You will develop and sustain relationships with your customer group, sharing best practices in support of the Commercial Account Managers.
  • You will manage deliveries with specific customer depots, working with our logistics partner, Movianto, to drive improvements and efficiencies where required.
  • You will obtain booking slots and manage customer portals to ensure all delivery requirements are being met.
  • You will deliver customer-specific analysis based on their requirements and in support of the Commercial Account Managers, including back-in-stock, sales vs. forecast, cancellations reports, etc.
  • You will work collaboratively with internal and external customers to deliver customer-specific continuous improvement focused on service improvement.
  • You will strive to deliver best-in-class performance in customer service at all times.
  • You will understand market conditions and maximize value-adding opportunities to the customer and Teva.

What We're Looking For

We're seeking a highly motivated and skilled individual who can:

  • Work collaboratively and cross-functionally.
  • Acquire higher-level knowledge and skills.
  • Build knowledge of the organization, processes, and customers.
  • Solve a range of straightforward problems.
  • Analyze possible solutions using standard procedures.
  • Receive a moderate level of guidance and direction.

Requirements

  • A proven track record in delivering excellent customer service by understanding needs and exceeding them.
  • Stakeholder management experience.
  • Excellent knowledge of Excel (advanced) gained within a work or study environment.
  • Experience gained within a high-performing team.

What We Offer

  • 25 days of annual leave.
  • A pension scheme.
  • Life and Critical Illness Insurance.
  • Private health insurance.
  • Sports and Health Programme, including health days and nutritional counseling.
  • On-site canteen.
  • Recognition programs to reward our employees with our company bonus scheme.
  • A Virtual Learning Centre.
  • A well-being and D&I focused company.

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