Customer Service Representative
6 days ago
About Certas Energy UK Ltd
Certas Energy UK Ltd is a leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 80 retail forecourts, and fuel cards usable at over 2,000 sites, our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our Domestic Sales and Service team in our Castleford office. As a key member of our team, you will be responsible for maintaining relationships with our domestic customer base, handling customer inquiries, and providing exceptional customer service.
Key Responsibilities
- Maintain relationships with domestic customers to ensure high levels of customer satisfaction
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide exceptional customer service and support to customers
- Work collaboratively with the sales team to identify and pursue sales opportunities
- Meet or exceed sales targets and performance metrics
- Stay up-to-date with company products and services to provide accurate information to customers
Requirements
- Previous experience in a customer-facing role, preferably in a sales or customer service environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work collaboratively as part of a team
- GCSE Maths and English are a requirement
What We Offer
- Competitive salary
- No weekend working in the summer
- Commission
- 25 days holiday (plus bank holidays) increasing to 26 after 2 years service
- Certas Energy group discount scheme
- Option to purchase additional, sell and/or carry annual leave
- Company Pension
- Life assurance (4x salary)
- Annual volunteering day
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