Customer Engagement Representative

3 weeks ago


Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full time

Join Our Team as a Customer Engagement Representative

Are you currently a Customer Service or Sales Consultant seeking a rewarding opportunity? We invite you to consider a position with Certas Energy, where you will become a vital member of our dynamic domestic fuel sales team.

What We Offer:

  • Attractive salary structure
  • Unlimited commission potential (with an estimated OTE of £500 monthly on top of your base salary)
  • Incentives designed to boost your earnings
  • Exclusive discounts through our group scheme
  • Generous annual leave of 25 days (plus public holidays)
  • Flexible holiday scheme allowing you to buy, sell, or carry over leave
  • Life insurance coverage
  • Pension plan
  • Dedicated annual volunteering day

As a Customer Engagement Representative at Certas Energy, you will play a crucial role in ensuring the satisfaction of our domestic heating oil clients. Your responsibilities will include assisting customers with their orders and delivering exceptional service. You will assess current customer requirements and explore future opportunities to recommend suitable products and services.

Key Responsibilities:

  • Demonstrate excellent margin management through effective upselling, account management, and cross-selling strategies
  • Collaborate with your team to exceed customer expectations by accurately identifying and addressing their needs in a professional and responsive manner

What We Are Looking For:

  • No prior sales experience is required as comprehensive training will be provided
  • Strong negotiation abilities
  • A results-driven mindset
  • Confidence in your capabilities
  • Effective time management skills
  • Ability to work independently
  • Previous experience in a customer service environment

About Certas Energy:

Certas Energy stands as the foremost independent distributor of fuels and lubricants in the UK. With a robust network comprising over 130 depots and more than 900 tankers, our dedicated team of 2,300 professionals ensures the seamless delivery of billions of litres of high-quality fuel and related services to homes and businesses across the nation each year.

We take pride in our innovative fuel supply and management solutions, committed to providing industry-leading services as the energy landscape transitions towards a sustainable future. Our initiatives include options to offset carbon emissions with each fuel order and the provision of cleaner-burning fuels that reduce harmful emissions.

At Certas Energy, we uphold a strong culture of safety and compliance, supported by our Safety F1rst and Doing the Right Thing initiatives. Our commitment to learning, development, and nurturing talent empowers our colleagues to thrive in a fast-paced environment, which is essential for our business performance and long-term success.



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