Sales Support Consultant

3 weeks ago

Castleford, Wakefield, United Kingdom Certas Energy UK Ltd Full time

Join Our Team as a Customer Engagement Representative

Are you an experienced Customer Service or Sales professional seeking a rewarding opportunity? We invite you to consider a position within our dynamic domestic fuel sales team.

What We Offer:

  • Attractive salary package
  • Unlimited commission potential (with an estimated OTE of £500 monthly on top of your base salary)
  • Performance-based incentives to enhance your earnings
  • Discounts on various brands through our group scheme
  • 25 days of annual leave in addition to public holidays
  • Flexible holiday scheme allowing you to buy, sell, or carry over leave
  • Life insurance coverage
  • Pension plan
  • An annual day dedicated to volunteering

As a Customer Engagement Representative at Certas Energy, you will play a crucial role in our success by providing exceptional service to our domestic heating oil clients. Your responsibilities will include assisting customers with their orders and ensuring they receive a superior experience.

In this role, you will be expected to:

  • Assess current customer needs and explore future opportunities
  • Present relevant products and services to enhance customer satisfaction
  • Manage margins effectively through upselling and cross-selling strategies
  • Collaborate with your team to exceed customer expectations in a professional and efficient manner

Ideal Candidate Profile:

  • No prior sales experience required; comprehensive training will be provided
  • Strong negotiation abilities
  • Results-driven and motivated
  • Self-assured and confident in your skills
  • Excellent time management capabilities
  • Ability to work independently
  • Previous experience in a customer service capacity is advantageous

About Certas Energy:

Certas Energy stands as the foremost independent distributor of fuels and lubricants across the UK. With a robust network of over 130 depots and more than 900 tankers, our dedicated team of 2,300 professionals ensures the seamless delivery of high-quality fuel and services to homes and businesses nationwide.

We take pride in our innovative fuel supply and management solutions, committed to leading the industry as the energy landscape shifts towards sustainability. Our initiatives include options for carbon offsetting with fuel orders and the provision of cleaner-burning fuels that reduce harmful emissions.

Our strong commitment to safety and compliance, coupled with extensive learning and development programs, empowers our colleagues to thrive in a fast-paced environment, which is essential for our long-term success.

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