Customer Relations Administrator

3 weeks ago

Castleford, Wakefield, United Kingdom Teva Pharmaceuticals Full time

About Us

At Teva Pharmaceuticals, we are dedicated to making healthcare more affordable and accessible, enabling millions globally to lead healthier lives. Our mission unites our diverse workforce across nearly 60 countries, fostering an environment rich in various nationalities and backgrounds. Joining us means becoming part of a leading manufacturer of both innovative and generic medicines, as well as a proud contributor to the World Health Organization's Essential Medicines List. Every day, approximately 200 million individuals rely on our products, and we are continuously seeking new ways to enhance our impact and welcome new talent to our team.

We invite you to explore the opportunity for the role of Customer Account Administrator.

Location: Hybrid working model available.

A Day in the Role of a Customer Account Administrator

  • Processing sales orders through our proprietary SAP system.
  • Managing hospital orders while ensuring compliance with standard operating procedures for controlled distribution products.
  • Maintaining the system to ensure orders are prepared for release, reviewing order blocks, and providing feedback to the Customer Account Executive.
  • Identifying and resolving pricing discrepancies in collaboration with the responsible Customer Account Executive, ensuring accurate pricing is applied before warehouse release.
  • Engaging in daily communication with the Demand Management team regarding demand forecasts, customer reserves, EOQ, and OMRS.
  • Collaborating with the broader team to assist with stock allocations and releases.
  • Working alongside our UK Quality team to process new complaints in our internal system (Trackwise), ensuring top-tier service for all patient and healthcare professional interactions via phone and email.
  • Conducting analysis and data interrogation.
  • Managing the UK general inquiries inbox, responding to and triaging inquiries in accordance with established timelines and procedures.
  • Overseeing new account setups and amendments in SAP, ensuring all licensing and banking information is accurate and documented.
  • Creating customer licenses in compliance with MHRA guidelines.

Who We Seek

Are you...?

  • Experienced in data analysis and interrogation?

Do you have...?

  • A proven background in data entry and systems management?
  • High-volume administrative skills developed in an office setting?
  • Strong Excel proficiency acquired through work or study?
  • Desirable: Experience with EDI/SAP?
  • Numeracy, proficient keyboard skills, and adaptability?
  • Effective communication skills and the ability to work independently?
  • A methodical and detail-oriented approach to tasks?

Enjoy a Rewarding Career

  • Spend quality time with family (25 days of annual leave, pension scheme).
  • Prioritize your health (Life & Critical Illness Insurance, private health insurance, health programs including health days and nutritional counseling, on-site canteen).
  • Recognize your contributions (Employee recognition programs and company bonus scheme).
  • Enhance your skills (Access to a Virtual Learning Centre).
  • Join a company focused on well-being and diversity & inclusion.

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