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Stakeholder Engagement Specialist
2 months ago
We are seeking a highly skilled Stakeholder Engagement Specialist to join our team at Northern Powergrid. As a key member of our corporate communications team, you will play a vital role in delivering an integrated stakeholder engagement programme that embeds the customer voice in our business activities and decision-making processes.
Key Responsibilities- Manage the delivery of a wide range of engagement activities, including conferences, focus groups, surveys, and roundtables, to ensure effective stakeholder engagement and feedback.
- Work closely with internal colleagues to ensure the business is actively responding to stakeholder insight and intelligence.
- Own the annual engagement planner, ensuring a comprehensive programme of engagement opportunities and robust recording of outputs and outcomes.
- Support the Business Plan Engagement Group programme, attending subgroup meetings and providing overall coordination for effective outputs.
- Take a lead on developing and maintaining our digital spaces to share information and support stakeholder learning, as well as promoting our engagement opportunities.
- Gather all engagement reporting and ensure that it is appropriately processed into our insight reports, tracking recommendations and our response.
- Support the implementation of the AI triangulation tool for reporting.
- Provide professional advice to colleagues in developing engagement approaches for key projects or bespoke pieces of work.
- Established stakeholder management expertise, including stakeholder mapping, audience segmentation, stakeholder database management, and positive relationship building.
- Demonstrable experience developing and delivering a range of stakeholder engagement opportunities across both face-to-face and digital spaces, ideally in large-scale complex industries.
- Excellence in programme management and tactical engagement planning.
- Digital expertise and creative approaches to ensuring we are maximising opportunities to support stakeholders through digital content.
- Experience developing content for web publication and active management of web spaces.
- Experience analysing engagement outputs and converting these into actionable insight.
- A minimum GCSE or equivalent in English Language and Maths. Educated to A level or equivalent in relevant subjects.
- An understanding and experience of a wide range of engagement activities/channels.
- Excellent digital skills, including use of Microsoft applications, including Excel and PowerPoint.
- At least three years' experience of working in a pressured and dynamic stakeholder relations environment.
- Experience working closely with professional and executive level staff and external stakeholders.
- Experience developing and delivering engagement events, both big and small.
- Web publication and web management experience.
- Digital engagement experience.
- Experience in project or programme management.
