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Customer Account Administrator

3 months ago

Castleford, United Kingdom Teva Pharmaceuticals Full time

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of innovative & generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

We would like to invite applications for the role of Customer Account Administrator. 

Location: Ridings Point. We have a hybrid approach to home-working 

A Day in the Life of a Customer Account Administrator

You will process sales orders via our in-house SAP system You will manage hospital orders ensuring adherence to SOP’s for controlled distribution products  You will maintain the system and ensure orders are ready for release reviewing order blocks and feeding back to the Customer Account executive  You will identify and resolve any pricing issues working with the Customer Account executive responsible and ensuring correct pricing is applied to the orders prior to release to warehouse  You will be responsible for daily liaison with the Demand Management team in terms of demand, customer reserve, EOQ and OMRS You will work with the wider team to support stock allocations and releases You will be working with our UK Quality team responsible for processing new complaints onto our in-house system (Trackwise). Responsible for all patient and HCP contact via the telephone and email. Always ensuring best in class service. You will be responsible for analysis and data interrogation  You will be responsible for managing the UK general enquiries inbox, responding and triaging enquiries working to agreed timelines, SLA’s and procedures You will be responsible for new account set-up and account amendments in SAP, ensuring all correct licencing and banking information is present and evidenced  You will create customer licences adhering to MHRA guidelines 

Who we are looking for

Are you...?

Experienced within data analysis and interrogation

Do you have...?

Proven track record within a data entry and systems environment High volume administration skills gained within an office environment  Excellent Excel skills gained within a working or studying environment Desirable: EDI experience / SAP Numeracy, good keyboard skills and adaptability  Good communications skills, ability to work on own initiative  Methodical and meticulous approach to work  Attention to detail

Enjoy a more rewarding choice

Enjoying time with your families (25 days of annual leave, Pension scheme) Looking after your health (Life & Critical Illness Insurance, Private health insurance, Sports and Health Programme – including health days and nutritional counselling, On-site Canteen) Recognizing your value (Recognition programs to reward our employees with our company bonus scheme) Boosting your potential (Virtual Learning Centre) Well-being and D&I focused company.