Administrator (Fat)

**Job Purpose**

The purpose of the role is to provide administrative support to the Operations Director & Technical Manager, Planners and the wider team, providing an exceptional level of service to both internal and external customers.

**Key Accountabilities**
- **Customer Service**
- To update customer portals with required documentation once work has been undertaken thereby facilitating payment.
- **Office Admin**
- Raise Purchase Order requests, liaise with Finance and submit orders to suppliers when requested
- Dealing with certifications and assisting the Planner, covering for absence where necessary
- Inputting information on spreadsheets and processing payments for parking fees, lodging appeals through the relevant local authority for legitimate parking to be reimbursed
- Supporting with the identification of parking and hotel options for the Engineers working away from home and where requested by the Operations team make the necessary arrangements
- Ensure electronic and paper files are well organised and accurately maintained
- Organise the retention and archiving of paperwork that must be retained for safety and financial reasons
- As a member of small team, provide administrative support to others in the wider team as directed.

**Person Profile (Qualifications, Knowledge, Skill and Experience)**:

- Proven experience in a similar role (service orientated with field-based personnel and national customers)
- Strong IT skills, including MS Outlook, Word and Excel
- Excellent communication and organisational skills, with proven experience of accurate information and systems maintenance
- Good attention to detail
- Professional, customer-focussed manner, helpful and supportive to colleagues