Customer Service Administrator
4 weeks ago
Hybrid Recruit are actively recruiting for an experienced **Part-Time** Customer Service Administrator.
The main job function of the Customer Service Administrator will be to support the customer experience manager through daily activities, enabling the business to capture customer feedback and to investigate customer complaints.
**Responsibilities of the Customer Service Administrator**:
- Making Outbound calls to gather a good portfolio of customer feedback.
- Ensuring the accurate administration of feedback is stored for analysis.
- Supporting the business with periodic reports.
- Dealing with Customer Invoice Queries and identifying common trends.
- Building great working relationships and product knowledge.
- You will be an ambassador for our “Customer First” culture, resolving any issues quickly and keeping our customers informed, so that they feel truly valued.
- Follow company’s Employee handbook policies and procedures.
- Any other duties requested by your Manager.
**Requirements of the Customer Service Administrator**:
- 2-year Customer Service experience.
- Proven ability to work to targets and deadlines.
- Strong communication skills; both verbal and written.
- A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
- Excellent self-organisation and attention to detail, to ensure accurate document management.
- Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
- Sound Analytical and problem-solving abilities.
**In return, the Customer Service Administrator will receive**:
- Salary: £15,625 / Year (25 hours: 5hrs / day)
- 25 Days holiday + Bank Holiday
- Company Pension
- Healthcare plan
**Job Type**: Part-time
**Salary**: Up to £15,625.00 per year
Expected hours: 25 per week
**Benefits**:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
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