Customer Service Administrator

3 weeks ago

Castleford, United Kingdom Arxada Full time

Customer Service Administrator - Castleford

Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you

Arxada is a well-established special chemicals and solutions company and due to our continued growth we are looking for an experienced Customer Service Administrator to be based in our Castleford office. You will be responsible for establishing and maintaining exceptional customer service and customer satisfaction. This is done through daily interactions with internal and external customers whilst processing large volume of orders for delivery / dispatch to invoicing.

Key Responsibilities:

- Initiates required action to customer requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
- Processes orders for delivery and dispatch from plants and warehouses in coordination with nominated freight forwarders.
- Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers
- Responsible for recording a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service.
- Serves as communication link between customers and sales team to assure customer’s needs are met.
- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
- Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick.

Key requirements:

- Background in manufacturing ,warehouse/ transport/ logistics
- Experience of working with volume order processing / fast paced environment
- You must have an excellent telephone manner and be able to work well under pressure
- Excellent communication skills with both internal and external customers
- Knowledge and experience in SAP / order processing and daily order shipment and knowledgeable in Microsoft package and Power BI
- Arxada - Potentiating Performance_

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