Customer Service Administrator
2 days ago
We are currently recruiting on behalf of our Key Client based in Castleford who have a requirement for a temporary Customer Service Administrator (initially 6 months but could go permanent) - immediate start.
You will be responsible for various aspects of the Service Office providing support to the Mangers and Engineers.
Working full time hours 8.00 a.m. - 5.00 p.m. Monday to Friday
You will be working within a busy (friendly) team environment.
Main duties:
- Daily running of the service desk, planning work for 30 service engineers.
- Booking in services and collating with the Engineer service team daily.
- Monthly generation of Engineer service schedule.
- Running the daily control board of engineer’s locations and attendance sheet sending all absence data to HR department.
- Cover for the rest of the Team.
- Maintain Work in Progress (WIP) targets - chasing customer order numbers.
- Invoice queries and Workflow.
- Maintain supplier relationships.
- Maintain and improve customer service.
- General clerical duties.
Person spec:
- Experience in a similar role
- Computer literate
- Experience of SAP
- Organised and ability to prioritise work
- Attention to detail
- Team player
- Immediately available
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