Customer Service Administrator Apprentice

5 months ago

Castleford, United Kingdom CT Skills Full time

**Apprenticeship Job Title: Customer Service Administrator Apprentice**

**Employer**:
**Verder Limited**

**Location**:
Unit 3,

California Drive,

Castleford,

West Yorkshire,

WF10 5QH

**Daily Working Hours**:
**Monday to Thursday 8.30am to 5pm**

**Friday (WFH) 7.30am to 3pm**

**Total Weekly Hours**:
**39**

**Hourly Rate**:
**£6.40 per hour**

**Apprenticeship Qualification: Business Admin Level 3**

**Apprenticeship Duration: 18 months**
- Units Covered:_
- Personal Development
- Role Fundamentals
- The Organisation & Policies
- Stakeholders
- Legislation & Regulation
- Business Fundamentals and Processes
- **How does the Apprenticeship work? **_

As an Apprentice, you will be employed, just like anyone else at the company, the difference is that you will be studying towards a qualification.

Any work that you are set within this session is then expected to be complete for the next month’s session. You will be given time each week to do this within your working day/week - so no homework This will all prepare you for your End Point Assessment (EPA) once you have completed all the learning required. As CT Skills is a training provider, all our vacancies are for immediate starts so please consider this when you are applying.

**About The Employer**:
Verder Liquids manufactures pumps, mixers, and systems. These pumps are distributed through 27 Verder offices, completed with a worldwide network of local distributors. Verder Liquids is offering a local presence, local service, and fast delivery times.

As a manufacturer, Verder Liquids is able to maintain the highest standards over the design, build and testing procedures, which reduces risk and costs to the customer. We are also able to translate requirements from the market into new products.

Our staff are skilled to not only know everything about pumps themselves, but also how they meet your specific needs. Verder listens to its customers and is experienced in finding pump solutions for every business need

**Some key figures**:

- 600 Employees.
- We are and have always been family owned.
- Our pumps are sold in over 50 countries.
- 11 Verder house brands.
- Verder affiliated offices in 27 countries.

**About the Role**

We are looking for someone to help and assist the department in a smoother operation. You will seamlessly integrate into our well-established team (currently 12 staff) upholding the exact standards our clientele has come to expect. The role and responsibilities will vary daily and include the following.

**And Day to Day?. You will be Responsible for**:

- Working within the Sales Team, your core function will be to: _
- Provide administrative support to Sales Office Manager, customer services, internal and external sales team.
- Communicate effectively with team members, clients, and other stakeholders, both verbally and in writing.
- Update reports including, but not limited to order bank, ready for Sales Office Manager review with MD.
- Participate in the Verder University (online) and Health and Safety training courses.
- Ensure Apprentice programme is up to date and report findings to Sales Office Manager.
- Collaborate with colleagues and other stakeholders to achieve team KPI’s as determined by MD.
- Adhere to company policies and procedures including health, safety, and security protocols.
- **Day to Day, you will be responsible for**:_
- Sending Proof of Delivery to Customers.
- Chasing quotes (under £10k).
- Updating the ‘Goods Backlog’ and ‘Quality Log’ systems, generating daily reports.
- Managing Returns - assessing whether under warranty or not, and therefore allocating delivery costs as appropriate.

**Skills Required**:

- Communication
- IT
- Logical
- Attention to detail
- Team working
- Organisation
- Customer care
- Initiative
- Problem Solving
- Administrative
- Numeracy

**Minimum Qualifications Required e.g.**:

- GCSE - English and Maths (Grade C or above)

**And the Long-Term Opportunities?**

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there could be the potential of a permanent post within the business.

**Future Careers**:

- Office Supervisor
- Team Leader
- Assistant Manager
- Business Manager
- Operations Manager
- Department Manager
- Regional Manager
- Executive Assistant
- Accounts Officer
- Customer Service Representative

**Company Benefits**:

- Full time employment status including salary uplift/pension/bonus.
- Opportunities within the UK and Global organisation.
- Skill set and abilities that you would also benefit you external to Verder.

**Job Types**: Full-time, Apprenticeship

**Salary**: £6.40 per hour

Expected hours: 39 per week

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- What is it that appeals to you about this role and company?
- PLEASE NOTE: This is an Apprenticeship Opportunity. If this is NOT of interest, please do NOT apply

**Education**:

- GCSE or equivalent (required)

Work

  • Customer Service Administrator Apprentice

    5 months ago

    Castleford, United Kingdom CT Skills Full time

    **What’s the JOB?** **Customer Service Administrator Apprentice** **WHO is it with?** **Verder Limited** **WHERE?** California Drive, Castleford, WF10 5QH **WHAT does it pay?** **£6.40 per hour (39 hours per week)** **WHAT are the HOURS?** **Monday to Thursday 8.30am to 5pm** **Friday (WFH) 7.30am to 3pm** **WHAT Qualification will I GAIN?...

  • Administrator Apprentice

    5 months ago

    Castleford, United Kingdom OMEXOM Full time

    **Job Title**:Administrator Apprentice **Reporting to**:L&D Business Partner **Business Unit**: Omexom Institute **Purpose of the Position**: This position will support all aspects of Omexom Institute administration by carrying out general office and training administration. The role involves working within the Institute team, whilst also interfacing on...

  • Customer Service Administrator

    5 months ago

    Castleford, United Kingdom Hybrid recruit LTD Full time

    Hybrid Recruit are actively recruiting for and experienced **Part-Time** Customer Service Administrator. The main job function of the Customer Service Administrator will be to support the customer experience manager through daily activities, enabling the business to capture customer feedback and to investigate customer complaints. **Responsibilities of the...

  • Customer Service Administrator

    5 months ago

    Castleford, United Kingdom Hybrid recruit LTD Full time

    Hybrid Recruit are actively recruiting for an experienced **Part-Time** Customer Service Administrator. The main job function of the Customer Service Administrator will be to support the customer experience manager through daily activities, enabling the business to capture customer feedback and to investigate customer complaints. **Responsibilities of the...

  • Customer Service Administrator

    5 months ago

    Castleford, United Kingdom Hybrid recruit LTD Full time

    Hybrid Recruit are actively recruiting for an experienced **Part-Time** Customer Service Administrator. The main job function of the Customer Service Administrator will be to support the customer experience manager through daily activities, enabling the business to capture customer feedback and to investigate customer complaints. **Responsibilities of the...

  • Customer Service Administration

    6 months ago

    Castleford, United Kingdom Pertemps Network Group Full time

    **Job Description**: Location: Castleford **Salary**: £12.44ph Hours: 37 hours a week, 8am-4pm OR 9am-5pm Contract - Temp ongoing Are you looking for an exciting opportunity to join a ever growing team in a market leading energy supplier. Our client is looking for someone who has admin or customer service background who is looking for a new challenge. Key...

  • Sales and Administration Apprentice

    4 weeks ago

    Castleford, Wakefield, United Kingdom Kion Group AG Full time

    National Sales Administration ApprenticeLocation: Castleford, United Kingdom; West Bromwich, United KingdomPosted on: YesterdayJob Requisition ID: JR-0069134What we offer:The primary function of the role of a Sales Administrator is to ensure the timely and accurate processing of all Linde MH UK Limited's New Truck and Used Truck orders once the quote/order...

  • Service Administrator

    5 months ago

    Castleford, United Kingdom Pelican Engineering Full time

    About Us: We are a privately owned family business founded over 100 years ago and operating from purpose built facilities just off J31, M62. We offer a full service programme to MAN and DAF Trucks. Our service and parts departments are open 24/7 supporting operators throughout Yorkshire. Our body shop offers a full accident repair service. Job Overview: We...

  • Customer Service Admin

    5 months ago

    Castleford, United Kingdom Pertemps Network Group Full time

    **Job Description**: 3 month fixed term contract Location: Castleford **Salary**: £12.44ph Hours: 37 hours a week, 8am-4pm OR 9am-5pm Are you looking for an exciting opportunity to join a ever growing team in a market leading energy supplier. Our client is looking for someone who has admin or customer service background who is looking for a new...

  • Sales and Administration Assistant

    3 weeks ago

    Castleford, Wakefield, United Kingdom Linde MH UK Ltd. Full time

    The Sales and Administration Apprentice role at Linde MH UK Limited involves ensuring the timely and accurate processing of all new truck and used truck orders. This includes scheduling deliveries, completing invoicing, and loading trade portal sales. The ideal candidate will be IT literate, able to use the latest technology, and have strong communication...

  • Customer Service Coordinator

    4 weeks ago

    Castleford, Wakefield, United Kingdom Maritime Transport Full time

    Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK, offering a dynamic working environment and prospects to progress within the industry.We're seeking a Customer Service Administrator to join our Wakefield Depot team, helping us develop our ambitious...

  • Apprentice Chef

    1 month ago

    Castleford, United Kingdom Greene King Full time

    As a Chef apprentice, your passion for all things food and the desire to make the perfect dish every time is what sets you apart. With a keen eye for maintaining the highest standards and thriving during a fast past service, you’ll soon become an invaluable member of the kitchen team. Join us at Flaming Grill, where we’re famous for flame grilled food...

  • CSU Operator

    4 weeks ago

    Castleford, Wakefield, United Kingdom Maritime Transport Full time

    Customer Service Administrator RoleWe are seeking a skilled Customer Service Administrator to join our team at Maritime Transport. As a key member of our customer service team, you will be responsible for managing customer daily volumes, dealing with internal and external issues, and maintaining a high standard of customer service.Key Responsibilities:Manage...

  • Financial Services Administrator

    2 months ago

    Castleford, United Kingdom CV-Library Full time

    Pyramid8 are currently recruiting for a Financial Services Administrator for their client in Castleford who are looking to recruit an Administrator that has worked within financial services. Ideally, I am looking to speak to administrators who have worked within Financial Services and have a proven track record of pensions, investments, or Life...

  • Financial Services Administrator

    3 months ago

    Castleford, United Kingdom Pyramid8 Full time

    Pyramid8 are currently recruiting for a Financial Services Administrator for their client in Castleford who are looking to recruit an Administrator that has worked within financial services.Ideally, I am looking to speak to administrators who have worked within Financial Services and have a proven track record of pensions, investments, or Life Assurance.With...

  • CSU Operator

    3 weeks ago

    Castleford, Wakefield, United Kingdom Maritime Transport Full time

    Customer Service Administrator RoleWe are seeking a skilled Customer Service Administrator to join our team at Maritime Transport. As a key member of our team, you will be responsible for managing customer daily volumes, dealing with internal and external issues, and maintaining a high standard of customer service.Why Work for Maritime Transport?Competitive...

  • Parts Sales Advisor

    4 weeks ago

    Castleford, Wakefield, United Kingdom Trust Ford Full time

    We're proud to be part of the Ford Motor Company, the largest Ford dealership in Europe.As a Parts Apprentice, you'll gain the skills to provide a profitable and efficient supply of parts and accessories to internal and external customers alike.With a long history to be proud of and a secure and exciting future to look forward to, we love what we do –...

  • Apprentice Mechanic

    5 months ago

    Castleford, United Kingdom Wa cook castleford ltd Full time

    We are looking for an apprentice mechanic who already has level 1 or level 2 and a basic knowledge of the job We are a very busy garage and require someone with a good work ethic Jobs vary from day to day, we do all repairs such as brakes/suspension/servicing/engine work/clutch/gearbox **Benefits**: - Company pension - Free parking - On-site...

  • Finance Apprentice

    6 months ago

    Castleford, United Kingdom M Group Services Full time

    We are looking to offer a **Finance Apprentice** the opportunity to join our expanding **Finance team** based in **Castleford**. Please see below hourly rates for the role based off age: 21 and over - £11.44 per hour 18 to 20 - £8.60 per hour Under 18 - £6.40 per hour **About the team** M Group Services Plant and Fleet Solution support front-line...

  • Customer Services

    5 months ago

    Castleford, United Kingdom HEC LOGISTICS Full time

    HEC LOGISTICS is looking for an Customer Services Assistant to join our team in Castleford. The Customer Services Assistant will be responsible for liaising with drivers, customers and depot's within the delivery network. - Strong verbal and written communication skills. - Previous experience in a similar role in a transport environment preferred. - Ability...