Regional Customer Service Director

4 days ago


Castleford, Wakefield, United Kingdom Kion Group AG Full time
Job Role

We have an exciting opportunity for a Regional Customer Service Director to join our team in Castleford, United Kingdom.

This role involves managing regional customers and workshops to deliver exceptional customer service. The successful candidate will be responsible for liaising with workshops and Asset Controllers to schedule workload that meets customer expectations and commercial business requirements.

Key responsibilities include:

  • Liaising with accounts to set up new customers, create rental contracts, and process maintenance and thorough examinations.
  • Handling off-hires, terminating agreements, conducting field-based inspections, and ensuring timely collection of trucks.
  • Demonstrating self-motivation, flexibility, and strong administration, planning, and prioritisation skills.

Benefits Package:

  • A standard Monday to Friday working week.
  • Free on-site parking.
  • 25 days holiday + Bank Holidays.
  • Company Pension Scheme - 6% Employer contribution, minimum 4% employee contribution.
  • Discount scheme with access to deals from major UK brands.

Salary Range: £50,000 - £60,000 per annum, depending on experience.


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