Ingénieur Support Helpdesk

1 month ago


London, United Kingdom Hesperie Conseil Full time
L'entreprise

HESPERIE CONSEIL est un cabinet de conseil spécialisé en Finance des Marchés et Asset Management. 

HESPERIE CONSEIL propose ses prestations haut de gamme aux institutions du monde de la finance, Banques de Financement et d’Investissement, Asset Managers et autres acteurs de «l’industrie financière». 



Description du poste


For one our clients, a large Banking group, we are looking for an IT Support Helpdesk.

Your role : 

  • Provide amazing day to day hardware and software technical support for our employees
  • Handle all the onboarding and offboarding, this will include preparing access to all platforms and preparation of devices (both Windows and Apple) across all employees and all Shift locations
  • Assist with new hire orientations covering policies, best practices and services used within Shift
  • Handle general ticketing, account management, and problem escalation
  • Manage the internal Windows App (Intune) Store
  • Maintain hardware and software inventory
  • Support unified communications need for Shift employees in conference rooms and other common areas
  • Create and maintain internal and user facing documentation
  • Participate in deployment and security related projects



Profil recherché

Our Main Tools Are:

  • Azure AD, Intune and Autopilot, Office 365 and Google Suite
  • Windows Server, Windows OS, MacOS
  • Jira Service Management, Confluence, Insight, Cisco Meraki

What We Are Looking For:

Technical Abilities:

  • Familiarity with Windows, MacOS, Google Workplace, Active Directory and Azure Endpoint Manager
  • Knowledge of computer security, anti-virus, patch management
  • Basic knowledge of cloud services (Azure AD, Office 365, Google Workspace, etc)
  • Ticketing system and trouble resolution (Jira Service Management)
  • Documenting problem resolution and routine tasks
  • You can write basic scripts to automate tasks


  • London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician** **Title**:Apprentice Technical Support Specialist **Company**:HelpDesk Heroes **Full Address**:1 Long Lane, London, SE1 4PG. **Weekly Hours Worked**:Monday to Friday 9:00am 5:00pm. **Salary**: £16,000 - £23,000 dependent on experience. **About the company**: HelpDesk Heroes are a team of experienced...


  • London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician**: **Company: HelpDesk Heroes** **Full Address: 1 Long Lane, London, SE1 4PG.** **Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.** **Salary: £16,000 - £23,000 dependent on experience.** **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...

  • IT Helpdesk Support

    2 days ago


    London, United Kingdom Four Seasons Full time

    This is a great opportunity for someone looking to start their career as an IT Tech support, Ideally, you will have studied IT and have 6 - 12 Months of experience. You will get the chance to work with a designer well-known fashion brand - Hybrid and flexible working Role: Junior IT Support Overview: Junior IT Helpdesk Reporting to: IT Manager Location:...


  • London, United Kingdom Fawkes & Reece Full time

    **Location**: City of London **Salary**: £28K- £32K per Year **Contract**: Permanent **Type**: Full Time **Reference**: HF-HD_1688055262 **Posted**: June 29, 2023 Helpdesk Administrator Based in Central London £28-32k **The main purposes of the Helpdesk / Contract Support role are**: - Management of the Reactive and Planned work tasks via the Helpdesk...

  • Helpdesk

    4 weeks ago


    London, United Kingdom Resourcing Group Full time

    Hi, Greeting of the day, Hope you are doing great ! This is Shahina from RG Resourcing Group, if you are interested in below job profile kindly send your updated resume and let me know your best time to contact you. **Title -** Helpdesk/ Administrator **Start Date -** Immediate **Hours -** 08:00 AM to 05:00 PM **Location-** London **Payrate**:...


  • London, United Kingdom The Ivy Collection - Support Office Full time

    **Maintenance Helpdesk Administrator** **Purpose of Role** The Maintenance Helpdesk Administrator plays a crucial role in coordinating and managing maintenance requests and activities within the company. They are responsible for handling incoming maintenance requests, scheduling repairs and inspections, and ensuring timely resolution of issues. The...

  • Helpdesk

    2 weeks ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - FM Provider - Piccadilly, London - £16 per hour  CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.Hours of Work / Details:Monday to Friday 8:00am to 17:00pm Office...


  • London, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Financial Services London 26/04/2023 Type of Position: 2nd Line Helpdesk Support - London Pay: £35k - £40k **2nd Line Helpdesk Support - London**: - to-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activities. The department provides support from 07:30 to 18:00 Monday-Friday on a rota...


  • London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Administrator - NW10 London - £16.00 per hour - Temp to perm Are you an experienced Helpdesk Administrator looking to join a fantastic team?Would you like career progression opportunities and be recognised for your work? If so, read on...Exciting opportunity to work for an established FM service provider situated in NW10 London. The successful...


  • London, United Kingdom Deerfoot IT Resources Ltd Full time

    Deerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team. This full-time support engineering role is based in London and offers a salary of£25,000 per annum and excellent benefits. As an attentive 1st Line Helpdesk Support Engineer, you will be...


  • London, United Kingdom 1st Step Solutions Ltd Full time

    Location: London - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: SE Recruitment Team - Job ref: 241342_1676453874 - Published: 15 days ago - Expiry date: 2023-03-17 - Startdate: ASAP **Helpdesk Administrator** **5 month Contract** **City of London** 1st Step Solutions are working on behalf of leading UK wide Contractor who...

  • Helpdesk Agent

    2 days ago


    London, United Kingdom G4S Full time

    Location: | Salary: £21,731.95 | Posted: 8 Feb 2024 | Closes: 29 Feb 2024 | Job Type: Full Time and Permanent | Business Unit: UK Patient Transport Services | Region / Division: UK & Ireland | Reference: 15317 **ROLE RESPONSIBILITY**: **Are you a caring and compassionate person looking to better use your skills to help people?** **Don't have experience?...

  • Helpdesk Coordinator

    1 month ago


    London, United Kingdom Fawkes & Reece Full time

    **Location**: City of London **Salary**: £14.00- £14.40 per Hour **Contract**: Long Term Contract **Type**: Full Time **Reference**: sqassx_1699370305 **Posted**: November 7, 2023 Helpdesk administrator - Central London Start ASAP Fully office based Temporary - 1 month contract Salary upto £14.42 p/h PAYE 8-5pm I am currently working with a large...


  • London, United Kingdom 1st Step Solutions Ltd Full time

    Location: London, England - Sector: Business Support - Job type: Contract - Salary: Negotiable - Contact: Jess Chattaway - Job ref: 241342_1673256401 - Published: 37 minutes ago - Expiry date: 2023-02-08 - Startdate: 16/01/2023 - Helpdesk Administrator - Ongoing Contract (Possible temp - Perm) - City of London - 1st Step Solutions are working on behalf of...

  • Helpdesk Operative

    2 months ago


    London, United Kingdom Mitie Full time

    **Job Overview** In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce...

  • Helpdesk

    1 week ago


    London, United Kingdom Hays Specialist Recruitment Limited Full time

    £30,000 per year Full time, on site, Tottenham based Shifts: 08:00 - 16:00,09:00 - 17:00,10:00 - 18:00 **Your new company** The largest further education provider in London, and the third largest in the UK. **Your new role/What you'll need to succeed**As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who...

  • IT Helpdesk Analyst

    1 month ago


    London, United Kingdom In Technology Group Limited Full time

    **Role**: IT Helpdesk Analyst **Location**: West London, SW1E 5ND **Salary**: £33,000 + Training A leading London based business is looking to grow their IT department and are searching for someone to come onboard and join the company as a IT Helpdesk Analyst. The duties of the role would include general IT support for staff internally using a varietyof...

  • Helpdesk Supervisor

    6 days ago


    London, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Healthcare Environment - Lewisham, London - Up to £32k per annum  CBW are currently recruiting for a Helpdesk Supervisor looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.    Hours of Work:Monday to Friday 8am to 5pm Office...


  • London, United Kingdom ISS Support Services ltd Full time

    The postion is for a Helpdesk Operative. You will be working on the Helpdesk at the Princess Royal University Hospital Job Summary Hourly rate £9.50 & LHA £1.99 hr The vacancy is 3 evening shift a week. Applicant must be flexible and able to work any day Monday - Sunday. You will have at least 2 weeks advance notice of your shift pattern. Evening...


  • London, United Kingdom Kier Group Full time

    We’re looking for a Helpdesk Administrator to join our Facilities Management team working on our Waltham Forest Schools contract. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more. **Location**: Heathcote School, Chingford **Contract**: Permanent, full time - 40 hours per...