2nd Line Helpdesk Support

2 months ago

London, United Kingdom Artemis Recruitment Consultants Ltd Full time

Financial Services

London

26/04/2023

Type of Position: 2nd Line Helpdesk Support - London
Pay: £35k - £40k

**2nd Line Helpdesk Support - London**:

- to-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activities.

The department provides support from 07:30 to 18:00 Monday-Friday on a rota basis. Flexibility will also be required on occasion - for example, weekend working for maintenance, desk moves, etc.

**Associated Tasks**:

- Provide local and remote support to approximately 170 users, Help Desk / 1st line support, troubleshooting of faults.
- Update and close help desk tickets in a timely manner.
- Installation of hardware (Desktops, telephones and other peripherals as required), cabling and software.
- Creation and maintenance of system images
- Provide server support where necessary
- Maintain supplies for printers, re-stock and handle maintenance requests
- Support video conferencing systems
- Support MDM solutions
- Monitor and test back-ups (daily, weekly, monthly, etc.)
- Liaise with external support providers as and when necessary.
- Maintain hardware and software inventories in conjunction with the rest of the IT team
- Create, maintain & update documentation as required.
- Dealing with joiners/movers/leavers
- Provision of data and statistics as required
- Provide cover for other IT team members’ absence.

**Individual conduct**:

- Act with integrity.
- Act with due care, skill, and diligence.
- Be open and co-operative with the FCA.
- Pay due regard to the interests of customers and treat them fairly.
- Observe proper standards of market conduct.

**Experience / Knowledge**:

- Solid understanding and practical knowledge of networking including TCP/IP, VLAN’s, VPN’s, etc.
- Knowledge and experience of Windows Server 2012 and beyond, Windows 10. Microsoft Office/Microsoft 365, Azure, SQL Server, Active Directory, DNS, DHCP, PowerShell.
- Good understanding and awareness of Security and Firewalls, etc.
- Salesforce/Pardot knowledge
- Clear understanding of the FCA principles and rules concerning IT.

**Skills**:

- Strong interpersonal skills;
- Extremely organised with a keen eye for detail;
- Strong relationship management skills for liaison with internal colleagues and suppliers;
- Excellent communication skills - both written and verbal;
- Self-starter, ability to use own initiative
- Ability to manage tasks to completion.
- Ability to work as part of a team.

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