1st / 2nd Line Support Engineer

3 weeks ago


London, United Kingdom In Technology Group Limited Full time

**Job Title**: 1st / 2nd Line Support Engineer
**Salary**: £25,000 - £30,000
**Location**: Central London (Client Sites & Work from Home)

We are looking for an experienced 1st / 2nd Line Support Engineer to join our expanding service desk team for a leading managed service provider based in Central London.

**Duties & Responsibilities**
- Responding to customer enquiries and troubleshooting technical problems
- Providing remote and on-site technical support
- Identifying, investigating/researching and resolving issues
- Ensuring all customer issues are addressed in a timely manner
- Documenting all technical processes

**Technical Skills Required**:

- Experience in providing 1st / 2nd Line Support (minimum 1 year) including SharePoint, Azure AD, Teams, Intune, Exchange and Application Support on Office 365
- Attending customer sites for emergency and scheduled visits
- Ability to troubleshoot hardware and software issues
- Understanding of Microsoft 365 Administration and Office 365 licensing
- Excellent problem-solving and customer service skills
- Ability to work independently as well as part of a team

**Keywords**: IT Support Engineer, Helpdesk Engineer, IT Helpdesk Analyst, Desktop Support Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



  • London, United Kingdom Just IT Full time

    1st / 2nd line IT Support - ____________________ Location: Bank **Salary**: £34,000 - £40,000 - ____________________ Are you a 1st Line Support Engineer looking for the natural step up in you career? About the company One of the world's largest financial groups is looking for an experienced 1st line support engineer who is ready to take the next step in...


  • London, United Kingdom Applause IT Full time

    **1st / 2nd Line Support Engineer - Microsoft, Networking, O365** **Central London (Hybrid) - £23,000 - £30,000 + Benefits** Applause IT are looking for a **1st / 2nd Line Support Engineer** with experience within a Microsoft operating environment, to join a forward thinking and growing business. Essential Skills/Experience: - Any knowledge of...


  • London, United Kingdom Handle Recruitment Full time

    **1st & 2nd Line Support - Design/Architecture Studio - King's Cross** A rare opportunity to join a prestigious Global Design and Architecture Studio as a 1st and 2nd Line IT Support Analyst has arisen due to the recent growth of the organisation. The studio is looking for a passionate and friendly 1st & 2nd Line Support Analyst to join their Digital team,...


  • London, United Kingdom Handle Recruitment Full time

    **1st and 2nd Line IT Support - Media** **- £250 per day inside IR35 - 6 month contract - Hammersmith (hybrid)** Handle is working with a Global Broadcast / Entertainment Company to hire an experienced and self starting 1st & 2nd Line Support Engineer to support an established team that enable a dynamic and exciting TV company. This will be a critical role...


  • London, United Kingdom Lorien Full time

    IT Support Analyst - 1st & 2nd Line Support We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing support to Windows based laptops and desktops.

  • 1st/2nd Line Support

    4 weeks ago


    London, United Kingdom Mortimer Spinks Full time

    **Job details**: **Posted** 21 March 2023 **Salary** £180 - £200 per day **Location** London **Job type** - Contract**Discipline** - Contract**Reference** BBBH92912_1679389146 **Contact Name** Aaron Sohal **Job description**: - Support Engineer - 1st/2nd Line, Contract - London / Hybrid. £200 a day outside IR35 - Our client are looking to...

  • IT Support Engineer

    1 week ago


    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer...

  • IT Support Engineer

    2 weeks ago


    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the...

  • IT Support Engineer

    2 weeks ago


    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the...

  • IT Support Engineer

    5 hours ago


    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer...

  • IT Support Engineer

    2 weeks ago


    London, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The...

  • IT Support Engineer

    1 week ago


    London, United Kingdom Intellect Group Full time

    Job DescriptionIT Support Engineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to...


  • City of London, United Kingdom Understanding Recruitment Full time

    **2nd Line Support Engineer** Are you a 2nd Line Support Engineer with experience in the accounting industry looking for your next exciting opportunity? This London-based accountancy firm is looking to invest in a talented 2nd Line Support Engineer to join their growing team, based in Bank, London. As the 2nd Line Support Engineer, you will be responding...

  • IT Support Engineer

    2 weeks ago


    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The...

  • IT Support Engineer

    2 weeks ago


    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The...

  • IT Support Engineer

    2 weeks ago


    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50KA specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The...

  • IT Support Engineer

    2 weeks ago


    London Area, United Kingdom Intellect Group Full time

    IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters. The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business....


  • London, United Kingdom Latcom Plc Full time

    1st Line IT Support Engineer. My client based in London (nearest tube - Westminster) my client are looking for a 1st Line IT Support Engineer who is looking to progress into a 2nd line role. My client will offer full training and good career progression! **Please note this role is 100% office based and offers no WFH.**Working hours are on a shift pattern...


  • London, United Kingdom REED Full time

    IT Support Engineer Type: Permanent Location: London (SE1 Area) - Hybrid working options You will be responsible for supporting and helping maintain users systems and relevant equipment across the business. This will also involving ensuring support processes are followed and providing high level support in line with SLAs. This a rare opportunity to join...


  • London, United Kingdom In Technology Group Limited Full time

    **Role**: 1st/2nd Line IT Analyst **Salary**: £30,000 **Location**: Central London & Remote A global consultancy firm which is a leader in its sector is looking for an ambitious 1st/2nd Line IT Analyst to join their growing team to act as the first point of contact for all IT related issues. **The Role**: The position will provide a fantastic opportunity...