IT Support Engineer

3 weeks ago


London Area, United Kingdom Intellect Group Full time

IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K


A specialist UK investment firm with fantastic benefits are recruiting for a IT Support Engineer to join their IT team in their Central London based headquarters.


The Service Desk Engineer will be dealing with 1st/2nd issues, triaging and closing tickets and providing general IT Support to the business. The Service Desk Engineer will provide technical support and administration for all end-user software, hardware, and connectivity.

The Service Desk team works closely with the System Engineers to deliver full end-to-end solutions and resolution of issues.


Responsibilities:

***Provide support for all internal systems, third party tools, and technologies, across their offices.

***Identify, diagnose, research, track, and resolve technical issues when raised.

***Answer support queries via telephone, email, and in person from a range of technical and non-technical staff, including in-house developers and senior staff.


You will have worked with some of these technologies:

***Working knowledge of MS Office & Windows 7/10/11 and Office 365 suite

***Active Directory, Group Policy and SharePoint

***Skills in OS builds, SSCM, packaging, configuration and vulnerability management.

***Exchange, SQL, Cisco Call manager


Desirable skills:

***Knowledge of finance applications such as Bloomberg & Eikon

***Microsoft Intune or other MDM tools

PowerShell or Python knowledge to creative automation scripts

***Demonstrable documentation skills (reports, policies, procedures, workflows)

***Working knowledge of virtualisation technologies, HyperV or VMWare

***Excellent problem-solving skills and analytical approach

***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually

***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical terms.


IT Support Engineer - 1st & 2nd Line - EC2 - £40-50K



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