Information Technology Field Engineer
3 weeks ago
Wizard are looking for an experienced IT engineer to join the fast growing team.
The job will be based at our London office and there is a requirement for onsite work at clients sites.
The role will be a 50/50 split between office based work and onsite support across all our clients inside out outer London.
Responsibilities
- Working alongside the helpdesk and support the team dealing with day to day tickets
- Maintain and monitor backups
- Monitoring all client infrastructure and troubleshooting any issues
- Maintain and management of the internal ticketing system. Ensuring all tickets are dealt with within the SLA
- Project resource working alongside the project lead
- Infrastructure and Server maintenance
- Maintaining customer documentation
- Supporting our global client based on the helpdesk
- Logging and dealing with new tickets into the support system
- Managing phone calls when customers call into the helpdesk providing them support directly
- Remote and onsite troubleshooting and assisting end-users utilising our remote tools
- Onsite support for all clients. This will be scheduled visits and on-demand visits
- Escalation path for the Level 1 engineers
Skills/Knowledge/Qualifications
- Good communications skills
- Good attention to detail
- The ability to work under pressure
- Ability to multi-task
- Desirable helpdesk experience in an MSP
- Networking (Basic understand of VLANs, firewalls, network switches). Configured networking equipment.
- Office 365 experience including PowerShell and Exchange Online/SharePoint
- Microsoft Azure experience (Creating VMs, Virtual Networks, Maintaining Infrastructure, AVD)
- Active Directory/Azure Active Directory
- Microsoft Intune/Endpoint Manager (Intune Enrolment, Policies, Autopilot)
- Microsoft M365 and Azure Certifications (MS-900 & AZ-900)
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