1st and 2nd Line Support

2 months ago


London, United Kingdom Handle Recruitment Full time

**1st and 2nd Line IT Support - Media**
**- £250 per day inside IR35 - 6 month contract - Hammersmith (hybrid)**

Handle is working with a Global Broadcast / Entertainment Company to hire an experienced and self starting 1st & 2nd Line Support Engineer to support an established team that enable a dynamic and exciting TV company.
This will be a critical role in assisting internal staff with technical queries within the scope of Client Services.

**The role**
- Service desk ticket management (monitoring, assistance and escalation of issues) ensuring effective communication and a timely resolution with customers
- Manage new starters and leavers in accordance with the internal process ensuring a successful on/offboarding process
- Prepare IT hardware and software using internal imaging tools
- Ensuring all assets and inventory management of all devices across EMEA regions are updated using the internal CMDB tools

**Skills & Experience**
- Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
- Knowledge of the ITIL Service Desk framework
- Desktop Support (Windows 10 /MacOS)
- Windows imaging
- O365/Exchange
- Active Directory & Azure
- AV meeting room setup and support
- Microsoft Teams/Zoom
- Basic working knowledge of networking & DNS
- Knowledge of Hardware (Laptops& Printers)

**Nice to have but not essential**
- Bomgar/TeamViewer
- Ivanti (LANDesk) and JAMF
- BOX, DropBox & OneDrive
- Okta

**What's in it for you?**
The chance to work with a team who share a strong sense of togetherness and collaborate to achieve business goals.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.



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