1st and 2nd Line Support

3 weeks ago


London, United Kingdom Handle Recruitment Ltd Full time

**Sector**: digital & technology
- **Type**: office-based
- **Contact**: Josef Roberts
- **Start Date**: ASAP
- **Expiry Date**: 05 January 2023
- **Job Ref**: BBBH103692

**1st & 2nd Line Support - Design/Architecture Studio - King's Cross**

A rare opportunity to join a prestigious Global Design and Architecture Studio as a 1st and 2nd Line IT Support Analyst has arisen due to the recent growth of the organisation.

The studio is looking for a passionate and friendly 1st & 2nd Line Support Analyst to join their Digital team, which fosters a culture of community and excellence.

**What's in this for you?**
- You will be supported in your professional learning and development with training to increase technical skills and exposure.
- You will be working at a genuinely prestigious organisation who have been behind high profile, public facing design/architecture installations across the UK.
- You will be surrounded by forward thinking people who have an entrepreneurial spirit and focus on collaboration and teamwork.
- WFH flexibility

**What you'll be doing**
- Providing hands on hardware and software support for studio members in a digitally diverse and friendly environment.
- Resolve studio members tickets via the Freshservice portal
- Liaising with 3rd party vendors
- Ensure Laptops, PC's AV equipment and Printers are in working order
- Cataloguing hardware and software inventories
- Documenting digital systems processes

**Tech stack**:

- Windows 10
- PC Hardware
- Freshservice ticketing portal
- MS Office Suite
- 365 environment (including Team, Sharepoint, OneDrive)
- Zoom
- Adobe CC suite
- Active Directory (management, networking & security principles)
- iOS and Android mobile device support
- Design / Architecture software

**Next steps**

Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.



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