1st Line IT Support Engineer

3 weeks ago


London, United Kingdom Latcom Plc Full time

1st Line IT Support Engineer. My client based in London (nearest tube - Westminster) my client are looking for a 1st Line IT Support Engineer who is looking to progress into a 2nd line role. My client will offer full training and good career progression **Please note this role is 100% office based and offers no WFH.**Working hours are on a shift pattern covering the hours of 7.00 and 19.00, occasionally some weekends.

**You must have**:

- Solid experience in a 1st line IT support role.
- Experience supporting; Active Directory, Desktop/laptops, Windows 10, Office 365, Mobile devices.
- Excellent end user/customer service skills
- Have the ability to obtain Security Clearance.

**Responsibilities**:

- 2nd Line Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change
- Forming part of the support delivery team, reacting to customer requirements for implementation or changes
- Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated
- Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
- Laptop & Mobile phone Builds / Support
- Software Installations
- Ticket Queue Management
- Be a member of Out-of-Hours 24/7 remote support rota
- Support users working areas
- Manning of the Drop-In Tech surgery
- Remote Site visits as and when required

For further information and a full job spec please send in your CV.



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