1st Line Helpdesk Support Engineer

3 weeks ago

London, United Kingdom Deerfoot IT Resources Ltd Full time

Deerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team. This full-time support engineering role is based in London and offers a salary of£25,000 per annum and excellent benefits.
As an attentive 1st Line Helpdesk Support Engineer, you will be the first point of contact for all IT support queries within the company. You will also work with various users to resolve or escalate their technical issues quickly and professionally. In addition,you will talk the user through the required steps to resolve the issue or escalate to the Technology Manager as and when necessary.

Some of your responsibilities in this 1st Line Helpdesk Support Engineer role will include:

- Updating the ticketing system, ensuring the call has been logged, and all notes, progress and required actions have been input promptly and accurately
- Continuously improving knowledge and understanding across the various software and hardware technologies supported by the IT department
- Maintaining an exceptional customer focus at all times
- All applicants must have a full UK License and access to a car

To succeed in this Helpdesk support engineering position, you must have 2+ years of experience within the support sector. You will also require a GCSE in English, Maths and Science, all at grade A or above, with three A Levels (in any discipline) as a minimum.In addition, you should have expertise in Windows 10 and 11 administration and support. Excellent communication and customer service skills are also essential.

In return for your passion, collaborative approach and commitment, you will receive a salary of £25k and the following benefits:

- 29 days of holiday per year, rising to 34 days after two years
- Contributory pension scheme
- Season ticket loan

Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere withoutyour authorisation and only

  • First Line IT Support/1st Line Support

    1 month ago

    London, United Kingdom Reed Full time

    First Line IT Support/ 1st Line Support Type: Permanent 1st Line Support/IT Support opportunity to develop or start your career for an industry leading global organisation. Providing technical support for users the UK and Ireland. This is a great opportunity to join a well-established organisation who can offer amazing IT experience and development. They...

  • 1st Line Support Engineer

    3 days ago

    London, United Kingdom Qurated Network Full time

    Job Description A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity...

  • 1st Line Support Engineer

    7 days ago

    London, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • 1st Line Support Engineer

    7 days ago

    London, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with...

  • 1st Line Support Engineer

    6 days ago

    London, United Kingdom Qurated Network Full time

    Job DescriptionA fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to...

  • 1st Line Support Engineer

    22 hours ago

    London, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • 1st Line Support Engineer

    7 days ago

    London Area, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • 1st Line Support Engineer

    7 days ago

    London Area, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • 1st Line Support Engineer

    7 days ago

    London Area, United Kingdom Qurated Network Full time

    A fast-growing property management company is looking for a 1st Line Support Engineer to join their IT team as they refresh their strategy and build out the team. In this role you will work in a small team supporting end users in person and remotely with issues relating to Office 365, SharePoint and Azure. This role offers the opportunity to work with senior...

  • 1st Line Support

    4 weeks ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    1st Line Support - Short term contract - Inside IR35 - Hybrid working - London **Your new company**An renowned London university is seeking an experienced 1st line support technician to join their busy service desk team and offer staff and students 1st line support on a variety of issues. **What you'll need to succeed**: - Excellent client-facing skills,...

  • 1st Line Support/IT Helpdesk

    3 weeks ago

    London, United Kingdom Mana Resourcing Ltd Full time

    Upload your CV and be the first to apply Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product...

  • 1st Line Helpdesk Support Engineer

    4 days ago

    Bromley, Greater London, United Kingdom Nextech Group Limited Full time

    Position: 1st Line Support Company pension * Gym membership * On-site parking * Private medical insurance * Sick pay Excited about diving into the dynamic realm of IT support? A trailblazing tech enterprise with a 25-year track record of innovation is on the lookout for a skilled individual to join their team as a 1st Line Support Analyst.

  • 1st Line Support Analyst

    1 month ago

    London, United Kingdom Understanding Recruitment Full time

    **1st Line Support Analyst** Are you an 1st Line Support Analyst looking for your next exciting opportunity? Perhaps the accountancy industry intrigues you? This London-based accountancy firm is looking to invest in a talented 1st Line Support Analyst to join their growing team, based in Bank, London. As the 1st Line Support Analyst, you will be...

  • Swift Application Support Engineer Analyst Helpdesk

    4 weeks ago

    London, United Kingdom eFinancialCareers Full time

    SWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. You MUST have the following: - Extensive experience as a SWIFT Application Support...

  • Swift Application Support Engineer Analyst Helpdesk

    4 weeks ago

    London, United Kingdom eFinancialCareers Full time

    SWIFT Application Support Analyst Engineer (SWIFT SME 1st 2nd Line Support Helpdesk Trading Trade Commodities Commodity Contract Front Office Finance Financial Services Banking Settlements Technology Technical Software) required by our financial servicesclient in London. You MUST have the following: - Extensive experience as a SWIFT Application Support...

  • 1st Line Support

    2 weeks ago

    London, United Kingdom Corecruitment Full time

    Job Title: 1st Line SupportLocation: LondonSalary: £30,000paWe are looking for a 1st Line Support engineer with about a years worth of experience. This is a great company based in London that we have placed several people with before, in fact the team you are joining is made up of CORE alumni! Experience with Microsoft office 365 is required as well as...

  • Apprentice Technical Support Specialist

    4 weeks ago

    London, United Kingdom HelpDesk Heroes Full time

    **Level 3 Information Communications Technician**: **Company: HelpDesk Heroes** **Full Address: 1 Long Lane, London, SE1 4PG.** **Weekly Hours Worked: Monday to Friday 9:00am 5:00pm.** **Salary: £16,000 - £23,000 dependent on experience.** **About the company**: HelpDesk Heroes are a team of experienced technical specialists delivering professional,...

  • IT Support Engineer

    1 month ago

    London, United Kingdom Chassam Recruitment Limited. Full time

    IT Support Engineer (1 st line and 2nd line) Chassam Recruitment are currently looking for an IT Support Engineer (1 st line and 2 nd line) for a leading financial company in London. This is an exciting role where you will be working in 1 st and 2 nd line Support, support the user base in their day-to-day operations. As an IT Support Engineer, your...

  • 1st Line Support

    4 weeks ago

    London, United Kingdom Apache Associates Full time

    **1st Line Support - St Ives - Cambridgeshire - to £25k - Hybrid working, some days from home** Our MSP client is looking for a 1st Line Support Analyst to join their expanding team to provide Technical IT Support to both internal and external customers. You will be responsible for: - Providing internal technical support for our clients systems including...

  • 1st Line Support Engineer

    4 days ago

    London, United Kingdom Xact Placements Limited Full time

    Location: Oxfordshire (office based)My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support...