1st Line Support Analyst

4 weeks ago


London, United Kingdom Understanding Recruitment Full time

**1st Line Support Analyst**

Are you an 1st Line Support Analyst looking for your next exciting opportunity? Perhaps the accountancy industry intrigues you?

This London-based accountancy firm is looking to invest in a talented 1st Line Support Analyst to join their growing team, based in Bank, London.

As the 1st Line Support Analyst, you will be responding to any escalated 1st Line incidents, analysing and troubleshooting. You will be responsible for all things Microsoft/365, rollouts/upgrades of new devices, as well as maintaining and managing all corporateend user devices (e.g. desktops, laptops and mobiles). It would be your responsbility to ensure users are kept informed through the resolution process.

**Skills required from the 1st Line Support Analyst**:

- Strong technical understanding of Microsoft 365
- Experience working in a fast-paced environment
- End User Device Management
- 1st line support experience

**1st Line Support Analyst / IT Support Analyst / Level 1 Support / IT Support Engineer/ 1st Line Support Engineer**

**Salary**: £25,000-£30,000 per year + benefits

**Location**: Bank, London

Understanding Recruitment is acting as an employment agency for this vacancy



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