ICT Service Desk Analyst

4 weeks ago


City of London Greater London, United Kingdom Michael Page (UK) Full time

Our client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf.
1st Line Support Analyst - City of London
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
Maintain service desk platform including its development
Provide support and maintenance for applications on PCs, Macs and iOS including deployment.
To have experience in maintaining networking typologies and Windows 10/11 operating system.
Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple iOS Software.
Ensure that software implementation follows change control guidelines, procedures, and methodology.
Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).
To liaise with the group facilities team to carry out office renovations and user moves and changes.
Set up and configuration of meeting rooms and occasional assistance with audio/visual presentations.
1st Line Support Analyst - City of London

Candidate must have proven experience in maintaining and supporting mainstream software products such as Windows 10 and Office 365.
An understanding of CISCO routed network topology would be an advantage.
Knowledge of Ivanti Endpoint Manager and Microsoft Intune a distinct advantage.
1st Line Support Analyst - City of London
Generous pension and insurance plans.
~25 days holiday
~ Personalised career development plans
~ Health benefits, subsidised gym membership, store discounts and family leave.
~ A vibrant company culture that values innovation and teamwork.
~ We encourage those who meet the above criteria to apply for this exciting opportunity in the property in IT industry. #


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