IT Service Desk Analyst
2 weeks ago
200 per day - Inside IR35 via Umbrella
Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links
Midlands based Service Desk resources are required to work on our financial services client's thriving desk until 17/9/24.
The Service Desk Analyst will be required to cover the following-
- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams
- Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes
- Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and ensuring ticket closures carry the acceptance of the customer
- Experience of working in a contact centre / IT Service Desk
- Experience of customer service
- Experience of ticket management including setting of priorities, capturing details and recording correctly
Candidates must be UK based and have the right to work in the UK without any restrictions.
If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.
We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
-
Service Desk Analyst
4 weeks ago
City of London, United Kingdom IT Talent Solutions Ltd Full timeService Desk Analyst needed for a large client of mine based in London. The position will be initially officed based, however, once you are able to work independently you will have the option to work a hybrid shift - 3 days in office / 2 days at home. Therole will entail some travel to the firms regional site for Helpdesk and project work. If you are looking...
-
Service Desk Analyst
1 month ago
City of London, United Kingdom Undisclosed Company Full timeService Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...
-
Service Desk Analyst
3 weeks ago
City of London, Greater London, United Kingdom Investigo Limited Full timeService Desk Analyst - 1st Line - 2nd Line - Active Directory - Exchange - M365 - Banking My client, a leader in FS, are looking for a Service Desk Analyst with experience in both 1st and 2nd line support to join their team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and...
-
Service Desk Support Analyst in City
3 weeks ago
City, United Kingdom Proactive Appointments Full timeService Desk Support Analyst - 5 days on siteWe are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves.JOB PURPOSE: To provide in person and telephone...
-
Senior Service Desk Analyst
7 days ago
City of London, United Kingdom Just IT Full timeAre you looking for a the next step in your career? About the Company One of the world's leading Global Executive Search firms is looking for an experienced 1st/2nd line support engineer to join their team as a Senior Service Desk Engineer supporting a full range of IT Infrastructure solutions. The company is currently undergoinga large cloud migration which...
-
Service Desk Analyst
4 weeks ago
City of London, Greater London, United Kingdom Experis - ManpowerGroup Full timeService Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for...
-
Service Desk
3 weeks ago
City of London, Greater London, United Kingdom Experis - ManpowerGroup Full timeService Desk Analyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £The role of the Service Desk Analyst is to provide first line support for all clients staff. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT/FM related incidents and...
-
Welsh Speaking Service Desk Analyst in City
4 days ago
City, United Kingdom Digital Health and Care Wales Full timeService Desk Analyst Salary: Band 4 starting at £25,524 Tenure: Fixed Term for up to 11 months The ability to speak Welsh is essential for this role. Join our game changing, life-saving team as a Service Desk Analyst and help to make a real difference to health and care services in Wales. We are seeking passionate customer focused individuals to join our...
-
Service Desk Analyst
2 weeks ago
Letchworth Garden City, United Kingdom Willmott Dixon Full timeService Desk Analyst - FTC Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The...
-
Service Desk Analyst
2 weeks ago
Letchworth Garden City, United Kingdom Willmott Dixon Remote Work Freelance Full timeWillmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...
-
IT Support Engineer
3 days ago
City of London, Greater London, United Kingdom AWD online Full time €32,000IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London. As a successful candidate you will need a solid foundation in IT, preferably covering...
-
IT Service Desk Analyst
6 days ago
City of London, United Kingdom Picture More Full time**IT Service Desk Analyst** **Out of Hours including weekends** **Hybrid - 4 days working from home / 1 day in office** - Are you an IT Support Analyst looking for a role which offers you free time during the week?_ In this exciting role at a leading global law firm, you will be providing a high level of 1st line support to end users. This role will be...
-
Service Desk Analyst
2 weeks ago
Letchworth Garden City, Hertfordshire, United Kingdom Willmott Dixon Full timeWillmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...
-
Service Desk Analyst
2 weeks ago
Letchworth Garden City, Hertfordshire, United Kingdom Workingmums Full timeWillmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...
-
IT Support Engineer
3 days ago
City of London, Greater London, United Kingdom AWD online Full time €32,000IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate you will need a solid...
-
Out of hours Service Desk/ Call Centre Analyst
2 weeks ago
City Of Peterborough, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...
-
Out of hours Service Desk/ Call Centre Analyst
2 weeks ago
City Of Peterborough, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off....
-
Out of hours Service Desk/ Call Centre Analyst
2 weeks ago
City Of Peterborough, United Kingdom Global Technology Solutions Ltd. Full timeOut of Hours Service Desk Analyst - 1st line SupportApplicants must live no more than 50 mins drive from PeterboroughLooking for experienced Call Centre / Service Desk AnalystsYou will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.Hourly...
-
Service Desk
2 weeks ago
Letchworth Garden City, Hertfordshire, United Kingdom Workingmums Full timeWillmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to users throughout our business. Our Head Office is located in Letchworth Garden City. The role will be hybrid or remote...
-
ICT Service Desk Analyst
2 months ago
City of London, Greater London, United Kingdom Michael Page (UK) Full timeOur client is a professional services organisation that operates a variety of projects primarily in London/Canary Wharf. 1st Line Support Analyst - City of London Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams. Maintain service desk platform including its...