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Cardiology CDC Clerical Officer
4 months ago
Job summary
The post holder will be responsible for booking in and discharging patients on the hospital and departmental patient management system without direct supervision. The role will principally to make appointments for the diagnostic tests performed at the community diagnostic centre (CDC). In addition to dealing with all telephone enquiries.
To provide additional clerical support for the physiological measurements unit at the CDC and the heart centre at Darent Valley Hospital.
Main duties of the job
Welcomes patient in a polite and courteous manner, checking and confirming their personal details
Documents the patient's result's and sends them back to the referring Consultant or patients General Practitioner
Helping and assisting staff/patients/careers or relatives with enquires or dealing with complaints and referring them to the General Manager if unable to resolve or appropriate.
Relays information to patients regarding either the clinic appointment of procedures
Ensures all case notes and referral forms are available and prepared, prior to the commencement of the clinic
Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport or any investigations are made.
Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNA`s) or cancelled their appointments.
Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area.
Ensures that health records are tracked after clinic using the PAS system.
Assist with ensuring that all necessary material resources are available for clinic sessions.
Uses all resources appropriately and is aware of the consequences of not doing so.
Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the nurse in charge.
Assists in the implementation of National, Trust and Local policies.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description
Job responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Person Specification
Education and Training
Essential
English Language GSCE (or equivalent) and general education to GCSE level RSA3/ NVQ3 equivalent
Experience
Essential
Previous admin and clerical experience Experience of using all Microsoft office packages power point, excel etc
Desirable
Previous NHS experience
Knowledge and Skills
Essential
Knowledge of computer software system Good word processing and computer skills Good presentation of work/typing Excellent keyboard skills Accurate spelling Good communication skills both verbal and written Ability to work unsupervised Able to work with others/part of a team
Desirable
Knowledge and experience of Cardiology PAS trained Able to undertake case note tracking Desk top publishing and more advanced skills Understanding of medical terminology and reception procedures