Guest Relations Executive

2 months ago


Central London, London, United Kingdom London Marriott Hotel Grosvenor Square Full time

Guest Relations Executive - Marriott Grosvenor Square

Join us as Guest Relations Executive Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.

Key Responsibilities

- Meet and build relationships with guests focusing on repeat guests, elite Bonvoy members and other VIPs.

- Play a key role in the full experience for guests by impacting all stages of stays including pre-arrival, in-house and post departure.

- Identify preferences and update profiles to continuously tailor stays to guests' needs.

- Deliver welcome amenities to guest rooms and purchase items from outside as required.

- Close any service gaps and recover the experience for affected guests by working closely with the Front Office team.

Key Requirements

- Opera knowledge strongly preferred.

- Keen interest to work within a team and help colleagues.

- Ability to stay calm during high volume days and willingness to surpass obstacles.

- Strong organisational skills.

- Meet shift patterns - AM & PM, including weekends.

Benefits

- 28 days of paid leave per annum, including statutory bank holidays.

- Accommodation service charge after successful completion of probation period.

- Discounted rooms for you and friends & family across Marriott hotels worldwide.

- Meals on duty & dry cleaning of uniform.


Thank you for your interest in joining the team and good luck


AMRT1_UKCT



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