Guest Relations Manager

2 days ago

South East London, London, United Kingdom Hilton London Bankside Full time

Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.

Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 292 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.

The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.

Job Description

Our Guest Relations Managers are at the very heart of our operation, providing the magic carpet experience to our guests and adding the special touch for our VIPs, long stay and regular guests.

You will also act as the Duty Manager in the absence of senior management, particularly during nights and weekends.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. Youll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop youll have the opportunity to explore the business with various career options.

In addition, on offer:

Hilton Hotel worldwide discounts rooms from £45 per night with 50% off in Food & Beverage
Employee Recognition, Rewards and Events
Recommend a Friend £350
Season Tickets Loan
Cycle to Work Schemes
Discount Chiropodist & Back therapy in the Hotel
Guest Experience complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
Bespoke Training & Development opportunities leadership programs, complaint handling, Master Inn Holders etc
Opportunities to work and support our Local Communities

About Us

Set in one of Londons oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of Londons most famous landmarks including Tate Modern, Shakespeares Globe, Borough Market and The Shard.

With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.

You will find us very centrally located and within walking distance from several tube stations.

Southwark tube station 5-minute walk
Blackfriars tube station 5-minute walk
Waterloo Station 13-minute walk
London Bridge tube station 15-minute walk

Role in our Family

This is a fast paced, busy, buzzing, customer focused environment. You will need strong interpersonal and problem-solving skills, and work as part of a team focused on consistently achieving high standards to meet customers expectations.

Key responsibilities to your role:

Meet, greet and direct guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all guests' queries in a timely and efficient manner
Manage, record and resolve complaints promptly
Communicate with the relevant department heads to track and reward regular guests for their loyalty
Maintain good communication and work relationships in all hotel area
Comply with hotel security, fire regulations and all health and safety legislation
Complete the night audit and ensure smooth running of hotel operations overnight

What Happens Next

Does the Guest Relations Manager role suit your skill set? Apply now, this takes second, youll just need to provide some contact details along with a CV. Next, well review your details, and if successful well invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

Apply Now

AMRT1_UKCT

  • Guest Relations Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Guest Relations Manager Role OverviewMarriott International is seeking a highly skilled Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for providing exceptional customer service and ensuring that our guests have a seamless and enjoyable stay.Key Responsibilities:Offer proactive and reactive customer service to...

  • Guest Relations Executive

    20 hours ago

    South West London, London, United Kingdom 11 Cadogan Gardens Full time

    About the role: As a Guest Relations Executive in the team at 11 Cadogan Gardens & The Chelsea Townhouse - the only Relais and Chateaux property in London -, you are the reason our Guests keep coming back for more. Our Guest Relations Executive work as part of a team to impress our Guests, creating unforgettable experiences and exceeding expectations...

  • Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Accor Full time

    We are seeking a highly skilled Guest Relations Executive to join our team at the Novotel London West Hotel, part of Accor, the leading global hospitality group.As a Guest Relations Executive, you will be responsible for ensuring that guests receive an exceptional stay experience, meeting or exceeding their expectations. You will establish and develop...

  • Strategic Guest Experience Manager

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...

  • Ambassador of Guest Relations

    3 weeks ago

    London, Greater London, United Kingdom The Midland Hotel Full time

    Be Yourself – Be a Bold Team Player – Be LeonardoAs a Guest Relations professional, you'll play a vital role in creating unforgettable experiences for our guests. Working as part of a vibrant team, you'll be the first point of contact for our visitors, taking care of their needs with a true desire to satisfy them in a fast-paced environment.Some of the...

  • Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Guest Relations AmbassadorAt Marriott International, we are seeking a highly skilled Guest Relations Ambassador to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Your Key Responsibilities:Provide proactive and reactive customer service to...

  • Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Arora Group Full time

    About the RoleArora Group is seeking a highly skilled Guest Relations Ambassador to join our team. The successful candidate will have a passion for delivering exceptional guest experiences and a proven track record of providing outstanding customer service.Key ResponsibilitiesAssist guests with general enquiries about the hotel and surroundings.Provide local...

  • Guest Relations Ambassador

    1 month ago

    London, Greater London, United Kingdom HSH Group The Peninsula Hong Kong Full time

    The Peninsula London is seeking a skilled Guest Relations Executive to deliver exceptional guest experiences. Key responsibilities include:Ensuring seamless arrival and departure experiences for hotel guests.Handling daily operational challenges and service recovery.Maximizing room and front office revenue through upselling initiatives.Maintaining close...

  • Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    About the RoleMarriott International seeks an exceptional Guest Relations Executive to provide unparalleled guest service and create unforgettable experiences for our esteemed guests.This role requires a highly motivated and proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

  • Guest Relations Executive

    1 month ago

    Central London, London, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Guest Relations Executive - Marriott Grosvenor SquareJoin us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation.Key Responsibilities- Meet and...

  • Guest Relations Department Head

    1 week ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Job Summary:This is a challenging and rewarding role as Guest Relations Duty Manager at Hyatt Regency London - The Churchill. We are looking for an experienced professional to lead our Guest Relations team and provide exceptional service to our guests.The successful candidate will have a strong background in hospitality, excellent communication skills, and...

  • Ambassador of Guest Experiences

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services - Hospitality Club HostWe are seeking a highly skilled and experienced Hospitality Club Host to join our team at Rapport Guest Services. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our hospitality services.Key Responsibilities:Deliver outstanding...

  • Guest Relations Associate

    4 weeks ago

    London, Greater London, United Kingdom The Peninsula London Full time

    Impeccable Guest ExperiencesThe Peninsula London is seeking a talented Guest Relations Executive to join our esteemed team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations and exceeding expectations.Guest Journey MasteryService Recovery and CoverageRevenue MaximizationTeam Leadership and...

  • Guest Relations Coordinator

    1 week ago

    London, Greater London, United Kingdom Clermont Hotel Group Central Support Office Full time

    Job DescriptionWe are seeking a highly motivated and experienced Guest Relations Coordinator to join our Clermont Hotel Group Central Support Office team. As a key member of the guest services team, you will be responsible for providing exceptional service to our high-value clients and ensuring their needs are met throughout their stay.This exciting...

  • Experience Manager

    1 week ago

    London, Greater London, United Kingdom The Other House Full time

    About The Other HouseWelcome to The Other House, where we're redefining the hotel market and pushing boundaries. We offer Residents Club experiences that blur the lines between hotels, serviced apartments, and private rentals, providing a sense of home with beautifully designed club flats, access to hotel-style services, and a member's club for as long as...

  • Guest Services Manager

    1 week ago

    South East, London, United Kingdom Holiday Inn London-Camden Lock Full time

    Are you friendly, caring, and approachable? Whether you have experience as a Guest Relations Manager, Hotel Duty Manager, or you are an experienced Reception Supervisor seeking more responsibility, consider joining us. Situated opposite the famous Camden market, our hotel offers a welcoming atmosphere with its open plan lobby featuring a bar,...

  • Guest Relations Team Leader

    55 minutes ago

    South West London, London, United Kingdom The Carlton Tower - Reception Full time

    Guest Relations Team Leader - Jumeirah Carlton Tower Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now...

  • Reception and Guest Relations Director

    4 days ago

    London, Greater London, United Kingdom Clermont Hotel Group Full time

    Are you looking for a new challenge in a dynamic and fast-paced environment? As Reception and Guest Relations Director at The Clermont Hotel Group, you will be responsible for leading our Reception, Guest Relations, and Nights teams. You will drive sales, work to budgets, and deal with challenging guest issues, while coaching and mentoring your team.What We...

  • Executive Guest Relations Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Dorchester Collection Full time

    Company OverviewThe Dorchester Collection is a renowned hospitality company known for its exceptional service and commitment to excellence. As a Guest Relations Executive, you will be part of a team that prides itself on delivering world-class experiences to its guests.About the RoleWe are seeking an experienced Guest Relations Executive to join our team....

  • Guest Relation Executive

    55 minutes ago

    West London, London, United Kingdom Montcalm Marble Arch Full time

    About Montcalm Collection United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a historic...