Guest Relations Associate

3 weeks ago


London, Greater London, United Kingdom The Peninsula London Full time

Impeccable Guest Experiences

The Peninsula London is seeking a talented Guest Relations Executive to join our esteemed team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations and exceeding expectations.

  • Guest Journey Mastery
  • Service Recovery and Coverage
  • Revenue Maximization
  • Team Leadership and Development

Key Requirements

  • Minimum 3 years of relevant experience in Front Office Operations within a luxury international property
  • Thorough knowledge of customer service needs and operational finance procedures
  • Excellent time management and organizational skills, highly adaptable and naturally positive

Benefits and Perks

  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Workplace Benefits

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions


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