Guest Relations Associate
3 weeks ago
Impeccable Guest Experiences
The Peninsula London is seeking a talented Guest Relations Executive to join our esteemed team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring seamless operations and exceeding expectations.
- Guest Journey Mastery
- Service Recovery and Coverage
- Revenue Maximization
- Team Leadership and Development
Key Requirements
- Minimum 3 years of relevant experience in Front Office Operations within a luxury international property
- Thorough knowledge of customer service needs and operational finance procedures
- Excellent time management and organizational skills, highly adaptable and naturally positive
Benefits and Perks
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan
Workplace Benefits
- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions
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