Guest Relations Ambassador

1 week ago

London, Greater London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking a skilled Guest Relations Executive to deliver exceptional guest experiences and ensure seamless operations.

Key Responsibilities
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the Front Office team to ensure efficient check-in and check-out processes.
  • Provide personalized support to guests, addressing their needs and concerns in a timely and professional manner.
  • Conduct regular guest feedback sessions to identify areas for improvement and implement changes.
  • Supervise and coach Guest Experience Executives to maintain high standards of service delivery.
Requirements
  • Minimum 3 years of experience in Front Office Operations within a luxury international property.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Fluent English communication proficiency, with expertise in a second language desirable.

The Peninsula London offers a comprehensive benefits package, including generous service charge, life insurance, and enhanced company contribution to pension plans. Our hotel is ideally situated in the heart of Belgravia, with stunning views over Hyde Park Corner and Wellington Arch. We are committed to providing our guests with an exceptional experience, and we are seeking a talented Guest Relations Executive to join our team.

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