Guest Relations Ambassador
4 days ago
About 11 Cadogan Gardens:
We are seeking an exceptional Guest Relations Executive to join our team at the only Relais and Chateaux property in London. As a key member of our team, you will be responsible for delivering unforgettable experiences and exceeding guest expectations from arrival to departure.
As a Guest Relations Executive, your primary focus will be on creating memorable moments for our guests. This may involve arranging special requests, resolving any issues that may arise during their stay, and providing exceptional customer service.
Key Responsibilities:
- Provide outstanding customer service to all guests
- Respond to guest inquiries and resolve any issues promptly
- Collaborate with other departments to ensure seamless guest experiences
- Contribute to the development and implementation of new initiatives to enhance guest satisfaction
Requirements:
- A minimum of 1 year's experience in a similar role or industry
- Excellent communication and interpersonal skills
- Able to work effectively in a fast-paced environment
- Familiarity with customer relationship management (CRM) software
Benefits:
- Competitive salary: £35,000 - £40,000 per annum
- Opportunities for career progression and professional development
- A dynamic and supportive work environment
- Discounts on food and beverages at our restaurants and bars
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Guest Relations Ambassador
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