Guest Relations Manager

1 month ago

Central London London, London, United Kingdom DoubleTree by Hilton London West End Full time

Were searching for an experienced, caring and creative Guest Relations Manager to join Crimson Hotels, who will drive high level of service, satisfaction and loyalty among our guests.

Responsible for the Guest Relations department with the support of their team, this role will be the main point of contact for guest services and act as the hotels guest ambassador ensuring the highest of luxury standards are delivered with a feeling of comfort, warmth and friendliness.

The Role

  • Drive high levels of service, satisfaction and loyalty amongst guests and be the go to department for guests where everything will happen
  • Be the proactive point of contact for guests, pre, during and post stay
  • Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments
  • Be the caretaker for suite guests, special occasion guests, and long stay guests
  • Meet and entertain guests and VIPs, building relationships with them encouraging repeat custom
  • Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made
  • Monitor, communicate and follow-up guest complaints
  • To maintain and update guests history and profiles with accurate information
  • Track and drive the hotels guest return ratio, building a loyalty of guests
  • Refresh and drive the VIP programme and standards and constantly review performance of it
  • Coordinate and implement the childrens and family program across all departments
  • Coordinate and implement the guest preferences program across all departments
  • Responsible for the look, feel and service of the hotel lobby and library
  • Assist Front Office with check-in and check-out during busy periods
  • Promote the hotels facilities to all guests and visitors
  • Assist with hotel showarounds

The Person

  • 2-3 years in an Guest Relations Manager or Assistant Guest Relations Manager role in a reputable 4* Hotel.
  • Excellent command of the English language
  • Charismatic personality
  • Natural flair
  • High attention to detail.
  • Can do and anything possible attitude
  • Very well presented
  • Excellent communication and interpersonal skills.

Benefits

  • GoHilton you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
  • Exclusive set room rates across the Crimson Hotels portfolio
  • Learning and development opportunities from our lots of in-house training courses and programmes and over 1,000 training courses available on our Training University
  • Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
  • Recommend a Friend incentive bring your friends on board and receive a bonus after theyve been with us for 6 months
  • 5 unpaid wellbieng days
  • Paid Birthdays off
  • Private health care insurance
  • 2 Days wedding/civil partnership days paid

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


AMRT1_UKCT

  • Guest Relations Manager

    3 weeks ago

    Central London, London, United Kingdom The Beaumont Hotel Full time

    Guest Relations ManagerTake the next step in your career in a key, decision-making, guest-facing role that will see you work with The Beaumonts Front Office team. Guest Relations Manager will lead by example, ensuring that our excellent standards are maintained at all times. Confident and driven, you will be an ambassador for The Beaumont, embracing and...

  • Guest Relations Coordinator

    3 weeks ago

    Central London, London, United Kingdom The NoMad Hotel Full time

    THE NOMAD RESTAURANTS Eager to pursue a career in hospitality? Our restaurants and bars are the heartbeat of NoMad London; a Worlds 50 Best Hotel. Our main Restaurant offers a seasonal menu, with a central hearth for open fire cooking. Set under a soaring glass ceiling, the space is grand yet intimate. Award-winning cocktail bar and restaurant Side Hustle...

  • Guest Relations Executive

    1 month ago

    Central London, London, London, United Kingdom Claridge's Full time

    Guest Relations ExecutiveClaridgesWe are seeking a driven Guest Relations Executive to join our growing team here at Claridges. Set in the heart of Mayfair, Claridges is an art deco icon and a byword for understated elegance. Since the 1850s, Claridges has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are...

  • Guest Relations Manager

    4 days ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Job SummaryThe Guest Relations Duty Manager will oversee a team of four in the Guest Relations department, ensuring exceptional guest experiences across the entire property. This role requires a senior manager to act as the point of contact for guests, resolving any issues or concerns in a timely and professional manner.Key ResponsibilitiesDefine and...

  • Guest Relations Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementGuest Relations Manager - EXPLORE MARRIOTTMarriott International portfolio of brands includes both JW Marriott and...

  • Guest Relations Specialist

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Guest Relations Specialist at Hyatt CorporationOverview: Guest Relations SpecialistCompensation: £25,704.00 plus service chargeAt Hyatt, we believe in empowering our team members to express their individuality and create unforgettable experiences for our guests.As a Guest Relations Specialist at Hyatt, you will enjoy a range of benefits, including:12...

  • Guest Relations Manager

    4 weeks ago

    West London, London, London, United Kingdom Montcalm Marble Arch Full time

    Job advert Guest Relations Manager - Montcalm Marble Arch - opening Winter 2024 About Montcalm Collection United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a...

  • Guest Services Associate

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Join Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...

  • Guest Relations Specialist

    2 weeks ago

    London, Greater London, United Kingdom Park Hyatt London River Thames Full time

    Position: Guest Relations SpecialistWe invite all interested candidates to carefully review the details of this position before submitting an application.About Park Hyatt London River ThamesPark Hyatt London River Thames is set to offer 203 elegantly designed rooms, including two ambassador suites and a presidential suite. With breathtaking views of the city...

  • Guest Services Team Leader

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...

  • Guest Relations Executive

    1 month ago

    West London, London, London, United Kingdom The Dilly Full time

    Once a magnet for the great and good of the city, the traditional British influence is reflected to this day. Sitting right in the heart of Piccadilly, our hotel is as London as it gets! The Dilly has built a reputation as one of the Citys finest. Bringing together luxury and history (having once had the patronage of King George V!), we bring the best of...

  • Guest Relations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Angus Steak House Full time £16

    Guest Relations Coordinator - £15.94 per hour including tronc About Us: Angus Steakhouse, a distinguished dining establishment since the 1960s, is a celebrated restaurant brand situated in a prime location. Known for our dedication to quality and exceptional service, we have established ourselves as a favorite among steak lovers and visitors. If you...

  • Guest Relations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom SumosanTwiga Full time

    About Us:Sumosan Twiga, a distinguished establishment born from a unique collaboration between the renowned Japanese culinary expert, Sumosan, and the prestigious Twiga brand, has been captivating guests since its inception. Nestled in the upscale Knightsbridge area of London, our venue harmoniously combines elegance, exceptional cuisine, and a lively...

  • Guest Relations Administrator

    2 months ago

    London, Greater London, United Kingdom Conrad London St. James Full time

    WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top...

  • Guest Services Administrator

    2 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...

  • Guest Relations Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza London Park Royal Full time

    Department: Front OfficeJob Level: ManagementJob Type: Full TimeSalary: Competitive salary plus incentivesPosition Overview:As a key representative of Park Plaza London Park Royal, the Floor Manager plays a vital role in delivering an exceptional guest experience. This position requires a proactive approach to managing the guest relations team, ensuring that...

  • Guest Relations Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza London Park Royal Full time

    Department: Front OfficeJob Level: ManagementJob Type: Full TimeSalary: Competitive annual salary plus incentivesPosition Overview:As a pivotal member of the Park Plaza London Park Royal team, the Floor Manager plays a crucial role in delivering an exceptional hotel experience tailored to each guest's unique needs. This position requires a dedicated...

  • Guest Relations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Guest Relations Coordinator Join the esteemed Hyatt Corporation as a vital member of our Guest Service Operations team. This full-time position offers an exciting opportunity to enhance the guest experience at one of our premier locations. Compensation: Salary: £25,360 + Service Charge (Anticipated to average £600 monthly) Benefits: Enjoy 12...

  • Guest Relations Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    Position: Floor Manager At Park Plaza, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest. As the welcoming face of our establishment, your primary responsibility as a Floor Manager will be to ensure that the service provided by the guest relations team exceeds the expectations of our visitors....

  • Guest Relations Supervisor

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    Floor Manager At Park Plaza, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest. As the welcoming face of the Park Plaza Park Royal Hotel, your role as a Floor Manager extends beyond merely greeting our visitors. Your primary responsibility will be to ensure that the service provided by the guest...