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Guest Relations Manager

2 months ago

Central London, London, United Kingdom The Beaumont Hotel Full time

Guest Relations Manager

Take the next step in your career in a key, decision-making, guest-facing role that will see you work with The Beaumonts Front Office team. Guest Relations Manager will lead by example, ensuring that our excellent standards are maintained at all times. Confident and driven, you will be an ambassador for The Beaumont, embracing and demonstrating our values on a daily basis.

In this role, you will delight in building positive relationships with all our guests,ensuring they receive a seamless, positive service at all times, consistently delivered, with meticulous attention to detail.

In your role you will:

  • Incorporate all aspects of The Beaumont hospitality into the Guest Relations role, supporting all policies that management have in place.
  • You will be responsible for liaising with all teams at The Beaumont including all F&B outlets, all Front of House departments, Spa and Housekeeping.
  • You will lead by example in your pride and knowledge of the hotel and its services, ensuring that standards are always maintained.
  • You will have an in-depth knowledge of the surrounding area and London.
  • Your role will have a strong emphasis on developing a regular clientele base, with exemplary service, ensuring strong recognition and guest satisfaction during their time at The Beaumont.
  • You will ensure that guests feel welcomed, and acknowledged on arrival and offered assistance with a high degree of diplomacy & style.
  • You will be the point of contact for the VIPs during the stay and will touch base with guests on a regular basis during the stay.
  • You will resolve complaints efficiently when they arise and take ownership of solutions and recovery.

About The Beaumont:

Since opening in 2014, this privately owned and independently run five-star hotel has established an enviable reputation for its thoughtful, friendly service, winning many accolades, including three Hotel of the Year awards, with one judge declaring: This is a great example of something a little unique... .

Grand in style yet intimate and welcoming, the hotels sleek Art Deco, 1920s inspired interiors have been recently rethought and refurbished by the leading New York-based designer Thierry Despont. The Beaumont excels at a much-praised, very personal approach, engendering a warm sense of belonging and comfort in its very loyal guests and colleagues alike.

With beautifully appointed rooms and public areas full of original art and antiques, including the glamorous Colony Grill Room, a brand-new Magritte Bar, afternoon tea lounge and al fresco dining terrace, as well as the elegant Beaumont Spa, and a private dining room, The Beaumont truly recaptures the luxurious spirit of a bygone age.


Why work with us:

In addition to being part of a vibrant company grounded in a passionate set of beliefs and values, we are dedicated to nurturing and supporting our team.

Career progression is important to us. Therefore, we create a personal career pathway for everyone who works here and aim to fill most of our vacancies internally, creating solid advancement opportunities and a strong basis for a long-term career in hospitality.

Our other benefits include:

  • A competitive salary package.
  • CODE APP Discounts
  • 28 days holiday per annum including bank holidays.
  • Discount in Hotel Restaurant outlets and spa.
  • Monthly allowance for personal gym.
  • Nutritious, complimentary meals at work.
  • Ongoing training opportunities.
  • Healthcare benefits and subsidiaries.
  • Season ticket loans.
  • Pension contributions.
  • Personal recognition awards.
  • Exciting social celebrations and events.
  • Employee assistance program and helpline.
  • Complimentary laundry service for uniforms/business attire.

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