Guest Relations Supervisor
3 weeks ago
Department: Front Office
Job Level: Management
Job Type: Full Time
Salary: Competitive salary plus incentives
Position Overview:
As a key representative of Park Plaza London Park Royal, the Floor Manager plays a vital role in delivering an exceptional guest experience. This position requires a proactive approach to managing the guest relations team, ensuring that all service interactions exceed guest expectations. You will foster and maintain strong relationships with our valued guests, including VIPs, while addressing any concerns that may arise during their stay.
Key Responsibilities:
- Oversee all Night and Front Office operations, making critical decisions to enhance service delivery.
- Ensure that guest needs are met with the highest standards, taking full responsibility for Health, Safety, Security, Licensing, and Fire regulations.
- Lead by example, motivating and training the Front of House team to achieve excellence in service.
- Support the breakfast service team during morning operations.
- Utilize Microsoft Office and possess strong knowledge of Opera software.
- Work on a rotational schedule of 4 days on, 4 days off, including night shifts.
- Embody the values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
- Bring prior experience as a Duty Manager or Reception Manager in a hospitality setting.
Benefits:
- Competitive salary with additional benefits.
- Discounted hotel rates across Europe.
- Food and beverage discounts for you and your guests.
- Generous holiday allowance, increasing with service.
- Complimentary meals during shifts.
- Access to early pay options through Wagestream.
- Referral bonuses for recommending new talent.
- Wellness programs with gym discounts.
- Cycle-to-work scheme and free cycling lessons.
- Discounts at various retailers and attractions through Benefit Hub.
- Free dry cleaning for your work attire.
- Annual staff events and celebrations.
- Company pension plan and comprehensive training programs.
Join us in creating memorable experiences at Park Plaza.
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