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Guest Relations Specialist
2 months ago
Position: Guest Relations Specialist
We invite all interested candidates to carefully review the details of this position before submitting an application.
About Park Hyatt London River Thames
Park Hyatt London River Thames is set to offer 203 elegantly designed rooms, including two ambassador suites and a presidential suite. With breathtaking views of the city and river, along with unique artistic elements, this hotel serves as a perfect base for exploring the city, with nearby landmarks such as iconic attractions. The establishment will feature exceptional dining experiences, cutting-edge event spaces, and a luxurious spa complete with relaxation lounges, treatment rooms, and an indoor swimming pool.
Key Responsibilities of the Guest Relations Specialist
- The Guest Relations Specialist acts as a vital representative for the hotel, serving as a primary contact for guests, anticipating their needs, and striving to create unforgettable experiences.
- Support guests throughout their entire journey, from the moment of booking to after their departure.
- Provide comprehensive information regarding hotel amenities, programs, and services, with a focus on catering to VIP guests.
- Work collaboratively with various departments to enhance guest satisfaction.
- Manage special requests and customize services to deliver distinctive experiences for guests.
Candidate Profile
Prior experience in luxury hotel guest relations is preferred. Candidates should possess strong organizational skills and the ability to multitask effectively.
Benefits of the Guest Relations Specialist Position
- Enjoy 12 complimentary nights annually at Hyatt Hotels worldwide.
- Receive discounted hotel accommodations for yourself, family, and friends from the start of employment.
- Business attire laundry services provided at no cost.
- Access to Headspace membership and our Employee Assistance Program.
- Benefit from a 50% discount on food and beverages when dining as a guest at select Hyatt Hotels.
- Engage in continuous learning and development opportunities, paving the way for career advancement within Hyatt Hotels globally.
Our Commitment
At Hyatt, we prioritize the well-being of our team members, reflecting our core values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining our team means becoming part of a diverse and inclusive family that spans over 70 countries and is recognized as a great workplace.
We celebrate individuality and believe that hospitality is not just a job but a fulfilling career for those who care. Join a team dedicated to making travel more human, connected, and sustainable, where every role is significant and opportunities are abundant.
Next Steps: We encourage you to explore this opportunity as a Guest Relations Specialist and embark on a rewarding journey with Hyatt Hotels.
