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Client Relations Supervisor

2 months ago

London, Greater London, United Kingdom Park Plaza Full time

Join Our Team as a Client Relations Supervisor

At Park Plaza, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest.

As the welcoming presence in our 1023-guest room establishment, you will play a pivotal role beyond just greeting our visitors.

As a Client Relations Supervisor, you will infuse your enthusiasm and positive demeanor into our dynamic Switchboard and Business Centre team.

In this role, you will enjoy:

  • Competitive Salary: £31,201.20 per annum along with excellent benefits
  • Significantly reduced hotel rates across Europe (applicable to the Radisson Hotel Group and your family & friends)
  • Food & Beverage discounts at our restaurants and bars (for your entire party)
  • Begin with 30 days of annual leave, including public holidays, with additional days accrued based on tenure
  • Two complimentary meals daily
  • Access to 40% of your earnings before payday through Wagestream
  • Referral bonus program – earn up to £750
  • Vitality at Work initiative offering substantial gym discounts & more
  • Cycle to Work scheme & complimentary cycling lessons
  • Benefit Hub – discounted rates at numerous retailers, supermarkets, attractions, restaurants, and cinemas.
  • Complimentary dry cleaning for your work attire
  • Annual staff gatherings and events
  • Company pension scheme & award-winning training programs

We are in search of a Client Relations Supervisor who will:

  • Support the Client Relations team in achieving departmental objectives and targets
  • Collaborate with relevant Front of House teams to ensure guest satisfaction, employee satisfaction, financial targets, and responsible business goals are met
  • Possess comprehensive operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros, and Alcatel preferred, but not mandatory
  • Ensure the department operates smoothly on a daily basis through effective communication
  • Provide leadership by setting a positive example
  • Clearly convey both operational and strategic information, along with ongoing customer feedback, ensuring team members are trained and developed
  • Empower the Client Relations teams by fostering an inspiring service culture through briefings, team meetings, and coaching
  • Oversee the procurement of stationery and any other operational supplies necessary for the efficient functioning of the Business Centre and department
  • Have prior experience as an Assistant Client Relations Supervisor or Client Relations Supervisor in a hotel setting

Renowned for crafting unforgettable experiences, Park Plaza serves both leisure and business travelers with stylish accommodations and versatile meeting spaces, complemented by award-winning dining options.

Park Plaza. Be part of it.