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Guest Relations Specialist
2 months ago
Overview: Guest Relations Specialist
Compensation: £25,704.00 plus service charge
At Hyatt, we believe in empowering our team members to express their individuality and create unforgettable experiences for our guests.
As a Guest Relations Specialist at Hyatt, you will enjoy a range of benefits, including:
- 12 complimentary nights annually at Hyatt properties worldwide
- Discounted stays for you, your family, and friends from your first day
- Complimentary meals during your shifts
- 50% discount on food and beverages at select Hyatt locations
- Free laundry service for business attire
- Access to Headspace membership and our Employee Assistance Programme
- Ongoing training and development opportunities for career advancement within Hyatt
Your Responsibilities as a Guest Relations Specialist:
- Manage non-VIP room assignments for the current and upcoming days
- Assist in guest services as needed while monitoring guest communications and requests
- Oversee queue room procedures
- Review arrival lists to ensure room assignments align with guest preferences and stay duration
- Prepare allocations for group arrivals based on their itinerary
- Collaborate closely with senior team members to enhance customer service delivery
- Perform administrative tasks such as checking arrivals, managing no-shows, and tracking guest interactions
- Identify upselling opportunities for future stays and communicate with guests
- Maintain effective communication with operational departments
About Hyatt Corporation:
Joining Hyatt means becoming part of a prestigious hotel brand known for its commitment to excellence and guest satisfaction. Our diverse dining options cater to a variety of tastes, ensuring every guest's needs are met.
At Hyatt, we prioritize the well-being of our employees, guided by our core values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. As part of our global family, you will find a supportive environment that values diversity and encourages personal growth.
Become part of a team dedicated to transforming travel into a more human experience. At Hyatt, every role is significant, and your unique contributions are celebrated. We believe that hospitality is not just a job, but a fulfilling career for those who genuinely care.
Next Steps: Consider this opportunity to join Hyatt Corporation as a Guest Relations Specialist and embark on a rewarding career journey.
