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Guest Relations Supervisor

3 months ago

London, Greater London, United Kingdom Park Plaza London Park Royal Full time

Department: Front Office

Job Level: Management

Job Type: Full Time

Salary: Competitive annual salary plus incentives

Position Overview:

As a pivotal member of the Park Plaza London Park Royal, the Floor Manager is responsible for elevating the guest experience to exceptional levels. This role involves overseeing the guest relations team, ensuring that every interaction is personalized and exceeds expectations. You will cultivate and maintain strong relationships with our valued guests, particularly our VIPs and regular patrons, while adeptly addressing any concerns that may arise.

Key Responsibilities:

  • Lead and manage all Night and Front Office operations, making critical decisions to enhance service delivery.
  • Ensure that guest needs are anticipated and met with the highest standards of hospitality.
  • Take charge of Health, Safety, Security, Licensing, and Fire protocols.
  • Inspire and motivate the Night team through hands-on leadership and training.
  • Assist the breakfast department during morning operations.
  • Demonstrate proficiency in Microsoft Office and possess extensive knowledge of Opera software.
  • Maintain a flexible schedule, including availability for night shifts and a 4 days on, 4 days off rotation.
  • Embody the core values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
  • Bring prior experience as a Duty Manager or Reception Manager within the hospitality sector.

Benefits:
  • Competitive salary with excellent benefits.
  • Discounted hotel rates across Europe.
  • Dining discounts at our restaurants and bars.
  • Generous holiday allowance, increasing with tenure.
  • Complimentary meals during shifts.
  • Access to early pay options through Wagestream.
  • Referral bonuses for recommending friends.
  • Wellness programs with gym discounts.
  • Cycle-to-work scheme and free cycling lessons.
  • Discounts at numerous retailers and attractions.
  • Complimentary dry cleaning for uniforms.
  • Annual staff events and celebrations.
  • Company pension plan and comprehensive training programs.

Join us in creating unforgettable experiences at Park Plaza.