Guest Relations Supervisor

3 weeks ago


London, Greater London, United Kingdom Park Plaza London Park Royal Full time

Department: Front Office

Job Level: Management

Job Type: Full Time

Salary: Competitive annual salary plus incentives

Position Overview:

As a pivotal member of the Park Plaza London Park Royal team, the Floor Manager plays a crucial role in delivering an exceptional hotel experience tailored to each guest's unique needs. This position requires a dedicated individual who will not only greet guests but also ensure that the service provided by the guest relations team exceeds expectations.

Key Responsibilities:

  • Oversee all Night and Front Office operations, making critical decisions to enhance guest satisfaction.
  • Ensure that all guest needs are met with the utmost care, taking full responsibility for Health, Safety, Security, Licensing, and Fire regulations.
  • Lead the Night team by example, motivating and training Front of House team members to achieve excellence.
  • Support the breakfast department in the morning to ensure a seamless guest experience.
  • Utilize Microsoft Office proficiently and possess a strong understanding of Opera software.
  • Be available to work on a rotating schedule of 4 days on, 4 days off, including night shifts.
  • Embody the company values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
  • Bring previous experience as a Duty Manager or Reception Manager in a hotel environment.

What We Offer:
  • Competitive salary of £30,240.00 per annum along with attractive benefits.
  • Significant discounts on hotel stays across Europe.
  • Food and beverage discounts applicable to your entire party.
  • 30 days of annual leave, including bank holidays, with increases based on service duration.
  • Two complimentary meals per day during shifts.
  • Access to a portion of your earnings before payday through Wagestream.
  • Referral bonuses for recommending friends.
  • Wellness initiatives including gym discounts.
  • Bike-to-work schemes and free cycling lessons.
  • Discounts at various retailers, attractions, and restaurants through our Benefit Hub.
  • Complimentary dry cleaning for your work uniform.
  • Annual staff events and parties.
  • A comprehensive company pension plan and award-winning training programs.

Join us at Park Plaza, where we create memorable experiences for our guests.

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