Guest Relations Supervisor
3 weeks ago
Department: Front Office
Job Level: Management
Job Type: Full Time
Salary: Competitive annual salary plus incentives
Position Overview:
As a pivotal member of the Park Plaza London Park Royal team, the Floor Manager plays a crucial role in delivering an exceptional hotel experience tailored to each guest's unique needs. This position requires a dedicated individual who will not only greet guests but also ensure that the service provided by the guest relations team exceeds expectations.
Key Responsibilities:
- Oversee all Night and Front Office operations, making critical decisions to enhance guest satisfaction.
- Ensure that all guest needs are met with the utmost care, taking full responsibility for Health, Safety, Security, Licensing, and Fire regulations.
- Lead the Night team by example, motivating and training Front of House team members to achieve excellence.
- Support the breakfast department in the morning to ensure a seamless guest experience.
- Utilize Microsoft Office proficiently and possess a strong understanding of Opera software.
- Be available to work on a rotating schedule of 4 days on, 4 days off, including night shifts.
- Embody the company values of Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care.
- Bring previous experience as a Duty Manager or Reception Manager in a hotel environment.
What We Offer:
- Competitive salary of £30,240.00 per annum along with attractive benefits.
- Significant discounts on hotel stays across Europe.
- Food and beverage discounts applicable to your entire party.
- 30 days of annual leave, including bank holidays, with increases based on service duration.
- Two complimentary meals per day during shifts.
- Access to a portion of your earnings before payday through Wagestream.
- Referral bonuses for recommending friends.
- Wellness initiatives including gym discounts.
- Bike-to-work schemes and free cycling lessons.
- Discounts at various retailers, attractions, and restaurants through our Benefit Hub.
- Complimentary dry cleaning for your work uniform.
- Annual staff events and parties.
- A comprehensive company pension plan and award-winning training programs.
Join us at Park Plaza, where we create memorable experiences for our guests.
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