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Guest Relations Supervisor

2 months ago

London, Greater London, United Kingdom Park Plaza Full time

Floor Manager

At Park Plaza, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest. As the welcoming face of the Park Plaza Park Royal Hotel, your role as a Floor Manager extends beyond merely greeting our visitors. Your primary responsibility will be to ensure that the service provided by the guest relations team exceeds the standard expectations of our clientele. You will play a vital role in nurturing and enhancing the relationship between the hotel and our esteemed VIPs and loyal guests, assisting them in resolving any concerns that may arise.

As a Floor Manager, you will enjoy:

  • Competitive Salary: £30,240.00 per annum along with excellent benefits
  • Substantial discounts on hotel stays across Europe (including the Radisson Hotel Group and for family & friends)
  • Food and beverage discounts at our dining establishments (for your entire party)
  • Starting with 30 days of annual leave, including public holidays, increasing with tenure
  • Two complimentary meals each day
  • Access to 40% of your earnings prior to payday through Wagestream
  • Employee referral program – earn up to £750
  • Wellness initiatives with significant gym discounts & more
  • Cycle to Work scheme & complimentary cycling lessons
  • Benefit Hub – discounted rates at numerous retailers, supermarkets, attractions, restaurants, and cinemas.
  • Complimentary dry cleaning for work attire
  • Annual staff gatherings and events
  • Company pension scheme & award-winning training programs

We are seeking a Floor Manager who:

  • Executes Head of Department responsibilities related to all Night and Front Office operations, making critical decisions
  • Ensures that guests' needs are met beyond expectations, taking full accountability for Health, Safety, Security, Licensing & Fire protocols
  • Takes a proactive approach in leading the Night team, motivating, training, and inspiring Front of House team members
  • Will assist the breakfast department in the morning
  • Is proficient in Microsoft Office and possesses excellent knowledge of Opera
  • Is available to work on a 4 days on, 4 days off schedule
  • Is willing to cover night shifts
  • Embodies our core values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
  • Has prior experience as a Duty Manager/ Reception Manager in a hotel setting

Renowned for crafting unforgettable experiences, Park Plaza serves both leisure and business travelers with elegant accommodations and versatile meeting spaces, complemented by award-winning dining options.

Park Plaza. Be part of it.