Guest Experience Executive
4 days ago
**Job Title:** Guest Experience Executive
**Salary Range:** £35,000 - £45,000 per annum (dependent on experience)
About The Westin London CityWe are a luxury hotel located in the heart of London, overlooking the historic River Thames. Our mission is to provide exceptional customer service and create memorable experiences for our guests.
Job DescriptionWe are seeking a highly motivated and enthusiastic Guest Experience Executive to join our team. As a Guest Experience Executive, you will be responsible for delivering exceptional customer service, ensuring that our guests have a memorable and enjoyable stay with us.
- Assist the Guest Experience Manager and Front of House Team in providing exceptional customer service
- Welcome and bid farewell to VIP guests while adhering to BSA standards
- Update and execute the VIP list daily and liaise with relevant departments
**Key Requirements:**
- Flexible and adaptable to different working conditions and hours
- Forward-thinking and creative with a positive attitude
- Immaculate appearance and excellent communication skills
- Oral and written fluency in English, with additional languages a plus
**Benefits:*
- Access to staff accommodation rates across the UK
- Life assurance cover
- Cycle to work scheme
- Health cash plan
- Referral bonus scheme
- Workplace pension scheme
- Employee assistance program and wellbeing support
- Eyecare vouchers
- Continuous learning and development opportunities
- Recognition program
- Social events
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