Guest Experience Executive

4 days ago


London, Greater London, United Kingdom Westin Hotels Full time

**Job Title:** Guest Experience Executive

**Salary Range:** £35,000 - £45,000 per annum (dependent on experience)

About The Westin London City

We are a luxury hotel located in the heart of London, overlooking the historic River Thames. Our mission is to provide exceptional customer service and create memorable experiences for our guests.

Job Description

We are seeking a highly motivated and enthusiastic Guest Experience Executive to join our team. As a Guest Experience Executive, you will be responsible for delivering exceptional customer service, ensuring that our guests have a memorable and enjoyable stay with us.

  • Assist the Guest Experience Manager and Front of House Team in providing exceptional customer service
  • Welcome and bid farewell to VIP guests while adhering to BSA standards
  • Update and execute the VIP list daily and liaise with relevant departments

**Key Requirements:**

  • Flexible and adaptable to different working conditions and hours
  • Forward-thinking and creative with a positive attitude
  • Immaculate appearance and excellent communication skills
  • Oral and written fluency in English, with additional languages a plus

**Benefits:*

  • Access to staff accommodation rates across the UK
  • Life assurance cover
  • Cycle to work scheme
  • Health cash plan
  • Referral bonus scheme
  • Workplace pension scheme
  • Employee assistance program and wellbeing support
  • Eyecare vouchers
  • Continuous learning and development opportunities
  • Recognition program
  • Social events


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking an experienced Guest Experience Coordinator to join our team. As a key member of our corporate reception services team, you will be responsible for delivering exceptional guest experiences and providing top-notch customer service to our clients and their employees.Key Responsibilities:To actively welcome guests...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    We are seeking a highly skilled and professional Rapport Guest Experience Coordinator to coordinate all aspects of guest services at Rapport Guest Services.This role involves communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.The successful candidate will have experience working in...


  • London, Greater London, United Kingdom Guest Experience Full time

    **Job Title:**We are seeking a skilled Guest Service Line Agent to join our team in providing exceptional customer service through our telephone operations. As a key member of our Guest Experience department, you will be responsible for handling guest requests, resolving issues, and promoting hotel services and products to drive revenue growth.Salary...


  • City of London, Central London, United Kingdom Westin Hotels Full time

    JOIN OUR FAMILY The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi....

  • Executive Assistant

    3 days ago


    London, Greater London, United Kingdom 11 Cadogan Gardens Full time

    Job Summary:We are looking for a highly skilled Guest Relations Executive to join our team at 11 Cadogan Gardens. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.The ideal candidate will have a passion for providing outstanding customer...


  • London, Greater London, United Kingdom HSH Group The Peninsula Hong Kong Full time

    The Peninsula London is seeking an experienced Executive Director of Guest Experience to lead our spa and wellness operations. This is an exciting opportunity to shape the future of our wellness programs and contribute to the growth and success of our business.You will be working closely with our sales and marketing teams to develop and promote our wellness...

  • Corporate Guest Host

    4 weeks ago


    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services">We are seeking a highly skilled Corporate Receptionist to join our team at Rapport Guest Services.The ideal candidate will have 1-2 years of experience in a receptionist role, an outgoing personality with a creative mindset, and excellent interpersonal skills.As a Corporate Receptionist, you will be the main point of contact for...


  • London, Greater London, United Kingdom The Carlton Tower - Reception Full time

    Job Description:We are seeking a highly skilled Director of Guest Experience to join our team at The Carlton Tower - Reception.About the Role:The successful candidate will be responsible for crafting distinctive guest experiences, managing hotel operations, and leading the Guest Services Team. This is an excellent opportunity to leverage your expertise in...


  • London, Greater London, United Kingdom COMO Metropolitan London Full time

    Why Work with UsAt COMO Metropolitan London, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our commitment to excellence extends to our employees, who are empowered to deliver exceptional service and contribute to creating unforgettable experiences for our guests.Job SummaryWe seek a motivated and...


  • London, Greater London, United Kingdom LIV Golf Full time

    We are seeking a highly skilled Senior Tournament Operations Specialist to join our team at LIV Golf Investments. This individual will be responsible for managing the development and execution of project plans for tournament week and league-wide events, ensuring alignment with overall strategic goals for guest satisfaction and brand image.The successful...


  • London, Greater London, United Kingdom The Peninsula London Full time

    The Peninsula London seeks an exceptional Guest Experience Executive - Nights to provide unparalleled service to our guests, visitors, and residents during nighttime hours. This role is a fundamental position that focuses on delivering impeccable service in line with our Peninsula Service Principles.A unique opportunity to join a high-profile flagship hotel...


  • London, Greater London, United Kingdom Westin Hotels Full time

    About Us: Located on the banks of London's historic River Thames, our luxury hotel offers a unique blend of modern amenities and timeless charm. With stunning views of Shakespeare's Globe and the iconic Tate Modern, you'll be inspired by the city's rich history and vibrant culture.Your Role: As our Guest Experience Executive, you will play a vital part in...


  • London, Greater London, United Kingdom Accor Full time

    Position Overview:This exciting opportunity offers a chance to join the leadership team of The Savoy, a renowned hotel in the heart of London. As Director of Rooms Operations, you will be responsible for overseeing the performance of the rooms division, ensuring exceptional guest experiences, and driving revenue growth.Key Responsibilities:• Oversee the...


  • London, Greater London, United Kingdom Accor Hotels Full time

    We are seeking a Personalized Guest Experience Manager to join our team at Accor Hotels. In this role, you will be responsible for ensuring that guests receive a personalized and memorable experience. This includes monitoring guest satisfaction levels, establishing strong public relations, and executing the annual upselling strategy.The ideal candidate for...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest ServicesWe are a leading provider of corporate reception services, dedicated to delivering exceptional guest experiences.As an Executive Support Specialist with Rapport Guest Services, you will play a critical role in ensuring seamless guest management and providing top-notch customer service to our clients and their employees.Job...


  • London, Greater London, United Kingdom MLS Talent Full time

    About the RoleWe are seeking an experienced Guest Experience and Operations Leader to join our team. As a key member of our organization, you will be responsible for leading our hospitality and guest experience operations across Europe, the Middle East, and Americas.The ideal candidate will have a proven track record of managing teams and client...


  • London, Greater London, United Kingdom Bulgari Hotel London Full time

    **Job Overview:** Luxury Guest Experience CoordinatorWe are proud to offer a unique opportunity for an experienced Front Office Agent to join our team as a Luxury Guest Experience Coordinator at Bulgari Hotel London. This role is perfect for someone who is passionate about delivering exceptional guest experiences and has a proven track record in the...


  • London, Greater London, United Kingdom Westin Hotels Full time

    At The Westin London City, we believe that every guest deserves a personalized experience. As a Guest Experience Executive, you will work closely with the Front of House team to create unforgettable moments for our guests.With a strong focus on wellness and relaxation, our luxury spa hotel offers a range of amenities and services designed to promote physical...


  • London, Greater London, United Kingdom Taste Hospitality Recruitment Limited Full time

    Are you a seasoned hospitality professional looking for a new challenge?We are seeking an experienced Guest Experience Director to join our team at Taste Hospitality Recruitment Limited.The successful candidate will have a proven track record in guest services management and be passionate about delivering exceptional service in a luxury hotel setting.The...