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Guest Services Team Leader

2 months ago

City of London, Central London, United Kingdom Portico Full time
This unique opportunity is situated within the viewing platform on the 58th Floor of one of the most iconic buildings in LondonWe are on the lookout for a Guest Services Team Leader for a new London attraction
Working alongside the Guest Services Manager, the Guest Services Team Leader will help to oversee the ticketing system. As well as overseeing the visitor journey, supervising, motivating, and developing a team of Welcome Hosts, to ensure they deliver exceptional customer service to go along with the exceptional views They will also need to create and encourage excellent working relationships with those in all service lines to ensure that the service provided by the venue is seamless.
Working Hours: 40 hours per week, shifts are from 9am-6pm Monday Friday, 9am-5pm on Saturdays and 9am-4pm on Sundays. Covering a 7-day operation and including Bank Holidays. Salary: £32,500

Applicants must be able to demonstrate experience of supervising the delivery of outstanding service within a busy public space or fast-paced venue environment. Strong communication and organisational skills are essential, and knowledge of using ticketing systems is highly desirable.

Whats in it for you?
  • Holiday allowance and Enhanced annual leave.
  • Pension.
  • Life insurance.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour private helpline for employees, providing counselling & information services.
  • Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Award winning Training Academy that provides excellent training and development opportunities for our people.
  • Eyecare scheme

Who is Portico?Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working, and other soft services.Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the assistance of our operational teams.Why Portico?Portico is defined by our unique culture One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers.?We are one vibrant community and love meeting up to celebrate our success.
Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and dedication are never overlooked. We provide every team member with the very best coaching, encouragement, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu thank you scheme, the Annual Portico People Awards and long service awards.

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