Guest Service Director

2 weeks ago


London, Greater London, United Kingdom Marriott International Full time
Job Overview

Marriott International is seeking an experienced Guest Relations Manager to join their team. This role will be responsible for providing exceptional customer service and creating memorable experiences for guests.

About the Role:

The Guest Relations Manager will work closely with other departments to ensure seamless guest experiences and exceed expectations. This includes communicating guest complaints and follow-through, compiling and distributing lists of anticipated services, interacting with customers to gather feedback, reviewing comment cards, and staying up-to-date on available resources to better serve customers' needs.

Requirements:

  • Previous experience working within a guest relations/customer experience department or hotel Front Office essential.
  • Strong communication skills (verbal, written, listening)
  • Customer service orientation and strong interpersonal skills
  • Ability to work alone as part of a team
  • Multitasking, organisational skills and time management skills
  • Positive demeanour
  • Good influencing skills, conflict resolution and negotiation skills
  • Stress management and the ability to make decisions under pressure

About Marriott International:

Marriott International is a world-class leader in the travel industry and offers a range of benefits to its employees, including team-spirited co-workers, encouraging management, wellbeing programs, comprehensive training and development, and much more.



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