Guest Services Director

3 weeks ago


London, Greater London, United Kingdom Staycity Group Full time

Welcome to Staycity Group, a thriving and rapidly expanding aparthotel operator making waves across Europe. We're on an unstoppable journey with 32 exceptional properties in iconic cities like London, Dublin, Berlin, Edinburgh, Paris, and Venice.

We're seeking a Guest Services Manager at our Wilde Paddington Aparthotel. This role offers a multifaceted career path working alongside a dedicated team. Your exceptional attention to detail will be invaluable as you orchestrate seamless operations, delivering exceptional guest experiences and inspiring your team to exceed expectations.

As a key member of our front desk team, you'll ensure the smooth running of daily operations, liaising between guests and departments. You'll welcome guests warmly, monitor feedback, and resolve any client disputes professionally.

This is a fantastic opportunity to join our vibrant team, where you'll be supported, inspired, and encouraged to reach your full potential. With excellent communication skills, you'll work closely with colleagues to deliver world-class results.

The salary for this role is approximately £35,000 - £45,000 per year, depending on experience. Benefits include paid maternity and paternity leave, extra days off for birthdays, flexible working patterns, and discounted overnight stays.



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