Senior Guest Services Director
24 hours ago
Job Overview:
We are seeking a highly skilled Senior Guest Services Director to join our team at The Carlton Tower - Reception.
About the Role:
The successful candidate will be responsible for delivering exceptional guest experiences, managing guest relations, and leading the Front Desk Team. This is an exciting opportunity to leverage your expertise in luxury hospitality and make a meaningful impact on our guests' stays.
Salary: £60,000 - £70,000 per annum, depending on experience.
Responsibilities:
- Manage daily guest relations, ensuring seamless check-in/check-out processes and resolving any issues promptly.
- Lead the Front Desk Team, providing guidance and support to deliver exceptional guest experiences.
- Collaborate with other departments to drive business growth and improve operational efficiency.
Requirements:
- Proven experience in luxury hotel management, preferably in a similar role.
- Strong leadership skills and ability to motivate teams.
- Excellent communication and interpersonal skills.
Benefits:
- A competitive salary package, including a bonus structure.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Us:
The Carlton Tower - Reception is a 5-star luxury hotel located in the heart of Knightsbridge, London. We offer our guests an unforgettable experience, blending traditional elegance with modern sophistication.
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