Guest Services Director

1 week ago


London, Greater London, United Kingdom Her Full time
Job Title: Guest Services Director

We are looking for an experienced Guest Services Director to join our Rapport team in London and Dublin. This is a full-time, permanent role with an estimated salary of £50,000 - £65,000 per annum.

About the Company

Rapport is a specialist company providing corporate guest services to major organizations across the UK and Ireland. We offer a range of services, including front office operations, events coordination, and switchboard services.

Key Responsibilities
  • Develop and implement strategies to improve guest services, including front office operations and events coordination.
  • Lead and motivate a team of ambassadors, providing training and development opportunities to enhance their skills and performance.
  • Analyze and manage unit costs, ensuring efficient use of resources and minimizing waste.
  • Build and maintain effective relationships with clients, stakeholders, and team members.
Requirements
  • Proven experience in a similar role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build rapport with colleagues, clients, and stakeholders.
  • Able to analyze data and make informed decisions to drive business results.
  • Degree-level qualification in hospitality or a related field, or equivalent experience.
Benefits
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Career progression opportunities within Rapport.
  • Access to exclusive travel discounts and rewards.


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