Director of Guest Services
1 month ago
We are seeking a highly skilled and experienced Director of Guest Services to join our dynamic team at Rapport. As a key member of our leadership team, you will be responsible for delivering exceptional guest experiences across our London and Dublin locations.
Main Responsibilities:
- Develop and implement strategies to enhance guest satisfaction and loyalty
- Lead a team of Ambassadors to provide exceptional front-of-house services
- Collaborate with internal stakeholders to ensure seamless guest experiences
- Monitor and analyze guest feedback to inform service improvements
Requirements:
- Proven experience in a similar role, with a strong track record of delivering exceptional guest experiences
- Excellent leadership and communication skills
- Ability to work collaboratively with internal stakeholders
- Strong analytical and problem-solving skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
About Us:
Rapport is a leading provider of corporate guest services, with a reputation for delivering exceptional experiences. We are committed to providing our guests with a unique and memorable experience, and we are seeking a talented individual to join our team.
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