Guest Services Director
7 days ago
About the Role
">We are seeking an experienced Guest Services Director to lead our dynamic Rapport team across London and Dublin.
">This is a full-time, permanent role with a salary of £45,000 - £55,000 per annum.
">About the Job
">- ">
- Organising and managing the Guest Services Contract in accordance with and to the standards required by Rapport and the Client">
- Effectively managing the contract by providing great quality Front of House Guest Services, Switchboard, and on-site Events coordination as required">
- Contributing to the strategic development of all sites across the UK and Ireland">
- Maintaining a hands-on approach at all times, and covering the reception desk at key operational hours">
- Ensuring a high standard of guest satisfaction by anticipating the guests' needs">
- Developing and maintaining relationships with clients, guests, decision-makers, while also understanding their drivers and the nature of their business">
- Leading, motivating, training, and managing a diverse team across London and Dublin">
- Analysing and effectively managing all in-unit costs">
About You
">- ">
- You will have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment)">
- Be highly organised, with a passion for delivering high standard service and going the extra mile">
- Demonstrate an excellent command of the English language, both in verbal and written communication">
- Be self-motivated and able to adapt to a changing environment">
- Possess the ability to prepare and present monthly and quarterly presentations">
- Have a financial understanding and managing budgets">
- Able to maintain confidentiality and handle sensitive information">
- Excellent IT skills, including proficiency in Microsoft Office Suite and other relevant software">
- A strong work ethic, with a willingness to learn and grow with the company">
- Able to work flexibly, including weekends and bank holidays">
Benefits
">- ">
- Competitive salary range of £45,000 - £55,000 per annum">
- Annual leave entitlement of 25 days per year, plus bank holidays">
- A comprehensive benefits package, including life assurance, pension scheme, and access to wellbeing programs">
- The opportunity to develop your skills and career with a leading company in the industry">
- A fun and supportive working environment">
- Access to employee discounts and rewards program">
- The chance to make a real difference in the lives of our guests and colleagues">
About Us
">Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.
">We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.
">We offer a range of training and development opportunities to support your growth and success in your role.
">If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity to join our team.
">Contact Information
">Please submit your application, including your CV and a cover letter, to us through our website.
">We look forward to hearing from you
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