Guest Services Director

7 days ago


London, Greater London, United Kingdom Her Full time
DESCRIPTIONS2:

About the Role

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We are seeking an experienced Guest Services Director to lead our dynamic Rapport team across London and Dublin.

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This is a full-time, permanent role with a salary of £45,000 - £55,000 per annum.

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About the Job

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  • Organising and managing the Guest Services Contract in accordance with and to the standards required by Rapport and the Client">
  • Effectively managing the contract by providing great quality Front of House Guest Services, Switchboard, and on-site Events coordination as required">
  • Contributing to the strategic development of all sites across the UK and Ireland">
  • Maintaining a hands-on approach at all times, and covering the reception desk at key operational hours">
  • Ensuring a high standard of guest satisfaction by anticipating the guests' needs">
  • Developing and maintaining relationships with clients, guests, decision-makers, while also understanding their drivers and the nature of their business">
  • Leading, motivating, training, and managing a diverse team across London and Dublin">
  • Analysing and effectively managing all in-unit costs">
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About You

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  • You will have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment)">
  • Be highly organised, with a passion for delivering high standard service and going the extra mile">
  • Demonstrate an excellent command of the English language, both in verbal and written communication">
  • Be self-motivated and able to adapt to a changing environment">
  • Possess the ability to prepare and present monthly and quarterly presentations">
  • Have a financial understanding and managing budgets">
  • Able to maintain confidentiality and handle sensitive information">
  • Excellent IT skills, including proficiency in Microsoft Office Suite and other relevant software">
  • A strong work ethic, with a willingness to learn and grow with the company">
  • Able to work flexibly, including weekends and bank holidays">
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Benefits

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  • Competitive salary range of £45,000 - £55,000 per annum">
  • Annual leave entitlement of 25 days per year, plus bank holidays">
  • A comprehensive benefits package, including life assurance, pension scheme, and access to wellbeing programs">
  • The opportunity to develop your skills and career with a leading company in the industry">
  • A fun and supportive working environment">
  • Access to employee discounts and rewards program">
  • The chance to make a real difference in the lives of our guests and colleagues">
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About Us

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Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

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We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

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We offer a range of training and development opportunities to support your growth and success in your role.

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If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity to join our team.

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Contact Information

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Please submit your application, including your CV and a cover letter, to us through our website.

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We look forward to hearing from you



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